IT Operations Engineer

IT – Information Technology Pune, India Job Number: 18526

Position at NICE

Job Description:

NICE IT Operations Center (ITOC) is a global service delivery unit located in Pune(India), supporting all NICE Corporate IT Services. The IT Operations Engineer will monitor and troubleshoot events (system generated) and incidents (user generated) along with basic server administration, basic network administration activities for Global NICE IT infrastructure and will also actively support in various IT infrastructure operations area.

Graduation in computers science, electronics and telecommunications or equivalent

4 to 5 Years

Mandatory Skills -

  • Hands on work experience in IT service operations covering broadly the following areas:
  • Event Management (monitoring, troubleshooting on system generated auto incidents)
  • Windows & Linux administration
  • Knowledge on VMware and related function/s
  • IT Service Management knowledge (Incident Management- Regular and Major incidents, Request Management, Problem Management, Change Management)
  • Experience in working with  Infrastructure Monitoring Tools (SCOM, Solarwinds, Nagios, Tivoli, AppDynamics etc.)
  • Experience in working with ITSM tools (BMC Remedy, Service Now, Manage Engine etc.)
  • L2 troubleshooting skills on Windows platform including but not limited to Windows Server, Active Directory, DNS, OS patching, User reported errors, Diagnostics of system error logs, Monitoring system performance
  • L2 troubleshooting skills on Linux platform including but not limited to Boot, Partition, User reported errors, Diagnostics of system error logs, Monitoring system performance
  • L1 operational knowledge & troubleshooting skills on VMware vSphere platform specific to VM creation, Increase VM resources, Vmotion, VM snapsot creation & deletion
  • Should be hands-on with Server housekeeping protocols and tasks
  • Excellent communication skills (oral and written), problem solving skills and interpersonal skills
  • Customer focused and should have a customer centric mindset


Desired Skills -

  • Certification in Microsoft, RHEL, VMWare, ITIL etc. preferred but not mandatory
  • Fundamental knowledge on Cloud Platforms (MS Azure, AWS, GCP, VMWare etc.) will be an added advantage
  • Fundamental knowledge on Office 365 is good to have
  • Understanding of Server, Switches, Firewall, Router, ISP configurations and troubleshooting will be preferred
  • Knowledge on scripting (PowerShell, Python, etc.) is good to have
  • Must be willing to work in 24/7 rotational shifts including weekends
  • Ability to drive major incident bridge/calls to closure in co-ordination with other cross functional teams
  • Ability to handle multiple concurrent tasks with minimal supervision

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.