Sr. Product Manager

Product Management Salt Lake City, Utah Remote, United States Job Number: 13645

Position at NICE CXone

Primary Purpose 

If you are passionate about solving complex business problems with technology; have a bias for driving business outcomes and want to make an impact on a fast growing industry, we invite you to join a talented and ambitious R&D team focused on building next generation cloud billing capabilities.   


The Senior Product Manager’s overall objective is to create Billing as a Product that improves accuracy, instills trust and enhances the customer experience.  As such, you will be responsible for reviewing software and telco data feeds and current applications and processes to identify opportunities and define requirements.  You will work closely with stakeholders to define requirements, to align on priorities and to execute the roadmap. 


In your role, you will be the expert on the Billing product both within the company and with outside stakeholders.  You will interact with vendors, engineering, operations, management, training, sales, marketing, prospects, partners and customers to guide new product development efforts.  You will also be responsible for creating the concepts, requirements, product marketing materials, and a variety of analyses for new products and product improvements. 

Financial Responsibility 

• Product Manager will create, analyze, and propose pricing structures. 
• Implement processes that increase margins. 
• Improve profitability in products assigned. 
• Ensure product integrity during set-up process. 

Major Functions/Responsibility 

  • Identify issues with current billing processes, infrastructure, integrations and feeds to uncover opportunities for improvement 
  • Improve, integrate and automate the opportunity to billing process to reduce potential for errors and delays 
  • Build robust billing features and integrations that allow the organization to adopt new billing models and to scale 
  • Proactively seek feedback from stakeholders, customers and partners to define and prioritize features 
  • Analyze, document, and communicate intelligence on roadmap capabilities, industry trends and competitive landscape 
  • Facilitate collaborative meetings to research and document product development ideas and concepts across multiple teams 
  • Plan, document, and communicate new product development and product improvement projects with accompanying revenue opportunity documents, use cases, features and requirements, interaction design stories, and launch plans. 
  • Perform analyses to aide in decision making regarding feature improvements and new feature developments. 
  • Act as subject matter expert 
  • Train employees and agents to better understand new products and product improvements. 
  • Occasionally work with sales to assist with sales opportunities. 
  • Day to day project management, coordination, and delivery of projects related to assigned products. 
  • Occasional travel for client visits, tradeshows, and sales support. 
  • Follow the company Code of Ethics and inContact policies and procedures at all times. 
  • Communicate in an effective and professional way with customers in and outside of inContact. 


This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. 


This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. 


Required Education, Experience, and Specific Job Related Skills 

Education Requirement: 

Bachelor’s degree in Computer Science, Information Technology or related field or equivalent work experience required. Bachelor’s degree preferred. 

Experience Requirement: 

• 5+ years of product management experience with formal product management techniques, tools, and principles involved in planning and delivering new software products and services. 
• Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences. 
• Requires interaction with customers, prospects, partners, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience. 
• Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar. 
• Reading and comprehension and understanding technical information well enough to convey in original written communications to multiple audiences. 
• Personal interaction with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate. 
• Excellent skills with specialized computer software for drafting and producing documents and diagrams 
• Driven self-starter; detail oriented, clear, logical thinker, technical thinker, bright and energetic 
• Works well in fast paced, high pressure environments with the ability focus on goals and objectives 

Experience Preferred: 

• Experience working on complex system integrations and billing infrastructure  

• Project management and project communication techniques and tools. This includes alternative ways to inform via written, oral, and visual media. 
• Time management experience (managing own time and balancing many different projects simultaneously in a fast paced environment). 
• Telecommunications, software development, networking, hosted applications, or other similar technical products experience. 
• Ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate. 

Risk Level 

  • [Control] 


NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.