Digital Sales Executives and Leaders

Business Dev / Strategy Singapore, Singapore Job Number: 15881

Position at NICE

NICE is the market leader in CXi: Customer eXperience interactions, and focuses on creating smart, connected, self-service AND human assisted interactions, along the entire customer journey.

Due to unprecedented growth in our Digital Customer Experience (Digital CX) business, NICE is currently building a world class team of Digital Sales Executives and Leaders across Asia Pacific. We have a variety of open sales roles for Australia and Singapore.  All roles require high-energy individuals who excel at articulating and promoting the value and competitive advantages of advanced customer experience solutions to help our customers solve key business problems. The role is accountable for overall Digital CX performance, including the profitable achievement of sales goals, delivering value to exceed customer expectations, and ensuring alignment with the Company’s business strategy for the specified territory. The Digital CX sales will build, define and execute the go-to-market strategy, for the assigned territory working closely with the Regional Managing Director.

Key responsibilities:

For Digital CX Sales Leaders

  • Build a world class Digital CX organization and to own and execute on the APAC go to market strategy.
  • Master a deep understanding of the performance metrics or KPIs that will be used to measure the success of execution, and deliver against sales and customer satisfaction targets.
  • Motivate, coach and develop a team of sales and solutions professionals to achieve personal and company goals, and advance sales capabilities and skills.
  • Evangelize and provide thought leadership through constant engagement with the market and the customer community, develop and maintain high-level relations with C-level executives.
  • Leverage the greater NICE organization for local impact and be the primary driver for working with the Global Digital line of business.
  • Ensure the proposed solutions capitalize on our portfolio strengths, can be implemented effectively, and to promote trust and enhance the Company’s reputation for delivering customer outcomes.
  • Executive leadership internally and externally, and instill a culture of operational excellence within your unit.

For Digital CX Account Executives

  • Evangelize and provide thought leadership through constant engagement with the market and the customer community, develop and maintain high-level relations with C-level executives.
  • Own and Execute the sales region Digital CX GTM plan in collaboration with the Regional Managing Director.
  • Motivate, enable and develop competencies across the broader sales and solutions professionals to achieve personal and company goals, and advance Digital CX sales capabilities and skills
  • Ensure the proposed solutions capitalize on our portfolio strengths, can be implemented effectively, and to promote trust and enhance the Company’s reputation for delivering customer outcomes.
  • Operationalize new logo and install base sales initiatives.

Requirements:

For all roles the following is mandatory:

  • Excellent communication and interpersonal skills.
  • Strong track record in digital solutions preferable in the customer experience ecosystem
  • Must be able to motivate others both internally and externally to action
  • Be comfortable in value selling and driving outcome based solutions using a consultative approach
  • Innovation, drive and flexibility are key competencies of success in this role.

In addition, For Digital Sales leaders:

  • Strong strategic thinker, combined with a vision to see results and a practical delivery-oriented approach. Open to external ideas/trends with evidence of innovative and creative thinking, proven strategic judgment and an ability to align internal organization to meet strategic objectives. Excellent business acumen and the ability to balance the tactical (short term success) with the strategic (long term success).
  • Excellent leadership abilities around coaching and developing employees, and proactively managing performance as well as driving achievement of objectives, goals and KPIs.
  • Experience in managing a regional business, in a matrix environment working in a highly collaborative way with virtual teams including product lines of business, pre-sales and domain expert teams, remote based sales teams, services/support teams and partners.
  • Driven to achieve success, inherent self-leadership, innovative, adaptability, confidence and executive presence. Exceptionally persuasive and impactful.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.