Analytics Intern - NLU, Machine Learning, Cloud Analytics Team

R&D / Engineering Salt Lake City, Utah Job Number: 14668

Position at NICE

Analytics Engineer Internship – Cloud Analytics

Location: Salt Lake City, Utah

An Analytics Engineer Intern works as an integrated part of the NICE CEA Cloud Analytics software engineering team with specific focus on linguistic algorithms, machine learning and data wrangling to support research and development projects. This position will work closely with the Natural Language Understanding Team and be mentored by a senior member of the team for the duration of your internship.


As an Analytics Engineer Intern, a Typical Day Might Include the Following:

  • Collaborate with computational linguists, machine learning engineers and product management to produce business insights from unstructured language
  • Contribute to research and prototype proprietary AI models and rules
  • Corpus wrangling and annotation for corpus analysis over multi-channel data
  • Prepare data from multiple sources for analysis, including “noisy” data
  • Analyze data for quality and general interpretability by non-technical audiences
  • Provide stakeholders with statistics and data samples upon request
  • Provide peer review to other researchers on the team


To Land This Gig You'll Need:

  • Completion of upper-level courses in Linguistics, Computer Science, a related field or equivalent work experience or training
  • Completion of projects demonstrating strong analytical and problem-solving abilities
  • Ability to solve challenging problems
  • Ability to work independently on Engineering tasks once requirements are established
  • Ability to communicate effectively in English with team members and peers abroad

 

Bonus Experience: 

  • Experience with Natural Language Understanding, theoretical linguistics, machine learning tools and techniques
  • Experience with annotating corpora
  • Experience with analytics, big data or business intelligence
  • Programming or scripting experience (Python, Java, C#)
  • Experience with Jupyter Notebook
  • Knowledge of data science Python libraries
  • Foreign language proficiency

 

 


ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.