CXi Business Development Consultant

Business Dev / Strategy Remote, United States Job Number: 19501

Position at NICE

 CXi Business Development Consultant

Global Value Realization Services (VRS), CXi Business Transformation Consulting

 

About This Role:

This is an exciting business development position within the NICE – Value Realization Services (VRS) Organization that is focused on the growth, development and excellence in execution of our consulting and advisory services business in partnership with our CXone solution portfolio.  The ideal candidate brings a strong mix of sales, consulting and advisory experience.  As a services leader in a technology company such as NICE, one must possess a unique blend of business and technical savvy to lead the team to deliver bottom line business impact via our software & advisory solutions.

 

This is a unique opportunity for excellent leadership to take a high-profile function like VRS and make it a competitive differentiator for NICE. 

Responsibilities

  • Proactively develop and maintain relationships with Account Executives & Services Sales Executives to promote CXi consulting in their deals, support in sales cycles as needed and provide help with crafting of associated deals
  • Create new opportunities by evangelizing the CXi consulting solutions to new customers and stakeholders - engage with prospect customers to position the offering through strategic value-based selling, business case definition, ROI analysis, references and analyst data
  • Be a trusted advisor to our customers & prospects throughout all phases of the sales cycles by understanding their processes, requirements, and challenges
  • Represents a consultative point of view, side by side with NICE technology solutions in presales cycles
  • Identify customer business requirements by conducting consultative discovery sessions and align which Nice VRS offerings best address customer needs
  • Be a Business Process expert in the NICE CXi domains that will help develop consulting business opportunities, as well as help sales be successful with the positioning of various technology solutions
  • Be able to explain and position the value of advisory and transformation consulting, side by side NICE technology
  • Responsible for supporting our sales teams in the creation of the CXi transformation plans for the customer and effective positioning of our solutions and supporting Consulting Services
  • Develop SME level knowledge of the NICE CXone platform
  • Maintain a keen familiarity of CCaaS competitors, especially strengths and weaknesses of each competitor and be able to position CXi Consulting as a competitive differentiator
  • Develop expertise for VRS methodology, offers, services and be the go-to person to represent with customers/presales

 

Qualifications:

  • Minimum 10 years experience in a contact center and/or related consulting environment, including leadership & management of contact center transformation
  • Proven experience of consultative selling, specifically promoting consulting services to domestic, regional and global accounts (high touch with VP / C Level experience)
  • Has significant experience in delivering business consulting & transformational guidance in the CCaaS space, including ACD, IVR. Workforce Optimization (WFO) a plus
  • Proven ability to generate demand for consulting services via thought leadership
  • Is able to explain the need and importance of consulting services via credible, real life scenarios
  • Combination of Sales & Consulting experience in a contact center space; selling in a team capacity a plus
  • Direct Expertise with more than one domain a plus (example – CCaaS/speech analytics/RPA/Asynchronous messaging/ etc.)
  • Excellent communication and presentation skills
  • Enterprise software knowledge, direct experience with NICE solutions a Plus
  • Excellent problem-solving ability in high pressure situations
  • Strong attention to detail and sense of urgency to meet deadlines
  • BS or BA degree, or higher
  • Must be willing to travel up to 25%

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.