Senior Project Manager

Project Management Singapore, Singapore Job Number: 16565

Position at NICE Actimize

NICE (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com

What we do

We have three principle areas of activity: Perfecting Customer Experience, Powering Public Safety, and Financial Crime Prevention & Compliance.

Fighting Financial Crime and Ensuring Compliance - We help financial services institutions detect and prevent fraud, manage regulatory compliance, and identify money laundering threats quickly and accurately, protecting them against financial crime, regulatory, and reputational risk. With a holistic, consolidated view across the enterprise and innovative, flexible technology, our solutions provide institutions a clear view of risk, enabling their staff to resolve issues efficiently, and keeping the organization up to speed with a rapidly changing regulatory landscape.

NICE Actimize is currently seeking a motivated, seasoned, and experienced Senior Project Manager who will manage one or more medium to large sized projects with moderate complexity at multiple sites or a medium sized piece of a larger program. The candidate must have a successful track record of implementing enterprise applications within the financial industry as a vendor, preferably analytical applications. Actimize maintains a large customer base in the region including major multi-national banks.

Responsibilities

  • Lead multiple projects at once while ensuring products/deliverables meet contract/work-plan specifications and deadline with minimum supervision
  • Prepares statements of work for project engagements and monitors performance to ensure that project commitments meet contractual specifications
  • Build and maintain solid client relationships with senior IT and business managers and act as SPOC through all phases of the project
  • Manage day-to-day client relationship, translate customer contract into a comprehensive project plan and manage end to end delivery that includes performing project office tasks, co-ordination of internal resources, status reporting, billing, etc.
  • Actively manage project conflicts, dependencies, changes to scope, cost or schedule, risks and issues, and ensure plans are in place to mitigate them with urgency, and communicate these to relevant stakeholders in a timely manner
  • Execute Hybrid and Agile projects/programs and take up Scrum Master role when required
  • Support users through UAT, product acceptance and customer support handover
  • Interfaces with team members and stakeholders to anticipate and manage changes to projects such as but not limited to, technical requirements, business requirements and schedule. Determines when additional resources are needed and implements same
  • Develops and makes presentations that could lead to expanded business opportunities
  • Participates in proposal efforts and sales calls to enhance opportunities for future business deals with clients
  • Oversees assigned personnel for projects. Assigns work and provides direction regarding timeliness and completion of project objectives
  • Addresses performance issues within prescribed guidelines
  • Provides performance input upon completion of project
  • Get knowledgeable in Actimize products and data requirements by organized training, self-reading and engage with client business and technology stakeholders as trusted advisor
  • Act as liaison between the customer and Actimize offices and development sites across multiple geographies
  • Effectively communicate between multiple internal interfaces/stakeholders in a global matrix environment to achieve project objectives
  • Create and maintain required project artefacts
  • P&L for all project implementations
  • Generate professional services revenue from current clients
Qualifications
  • At least 8-10 years of experience as customer facing PM with hands-on experience in managing multiple complex projects coupled with a recognized project management certification such as PRINCE2, PMP, MSP, etc.; SaaS experience an advantage
  • Computer Science Degree or Engineering background or equivalent; MBA will be an advantage
  • External consulting or professional services experience at an enterprise software vendor
  • Excellent client relationship skills with a sales orientation
  • Experience in delivering product-based enterprise solutions for financial services industry a MUST. Experience in AML, Fraud domain areas or Compliance experience, would be a plus
  • Experience in data-intensive system implementation
  • Experience working with client vision, business objectives, and critical success factors
  • Experience working with delivery assurance principles and appropriate procedures relevant to area
  • P&L focused
  • Ability to thrive in a time-sensitive, high energy, stressful and demanding entrepreneurial environment, balancing internal and external demands
  • Experience working with client vision, business objectives, and critical success factors
  • A problem-solver and decision maker with the flexibility to adapt project scope to changing markets and client demands
  • Ability to proactively identify and resolve technical and project delivery issues
  • Travel up to 30%

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.