Specialist Product Owner

Product Management Pune, India Job Number: 14395

Position at NICE CXone

The Product Manager oversees Platform API infrastructure and API documentation framework under the direction of the Platform Product Management group, aiming at the building a scalable, reliable and highly available solution. He/she is the product champion within the company for APIs and will be viewed as the "expert" for accurate and credible information on the product. The Product Manager is responsible for establishing, maintaining and planning the backlog for the afore mentioned products, and working with R&D, DevOps and other dependent teams to deliver the solutions. The Product Manager is responsible for marketing the infrastructure and framework amongst the various Application teams and influence the adoption of the platform.

Major Functions/Responsibility

  • Understand the roadmap of Platform API infra, identify the features to be built, prioritize features, build consensus, and coordinate product schedules with developers to deliver high-quality experiences for our application teams and our customers and partners. 
  • Build use cases and user stories around the Platform API infra requirements and communicate them effectively.
  • Maintain a roadmap for Platform API and API documentation framework, to delight application users and the customers
  • Integrate user research, analysis, and stakeholder feedback into product requirements to ensure products satisfy application/user needs as well as meet the needs of the business.
  • Facilitate communication throughout the development process by partnering with key departments, especially engineering, services, operations and corporate IT.
  • Identify methods and metrics for identifying success and failures.
  • Coordinate with other product managers to ensure cohesiveness.
  • Demonstrates good judgment in selecting methods and techniques for obtaining solution.
  • Empowers internal personnel by sharing area of expertise freely in lieu of hoarding knowledge
  • Performs other duties, as assigned.
  • Acting subject matter expert expected to know and understand new features and feature improvement.
  • Day to day project management, coordination, and delivery of projects related to assigned products.

Experience Requirement:

  • 8+ years of overall industry experience with 3+ years of product management experience with formal product management techniques, and tools involved in planning and delivering new software products and services.  
  • Fluency reading and understanding API, developer documentation and technical documents.
  • Strong bonus if you bring validated experience product managing a certification program, developer portal.
  • Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences.
  • Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar.
  • Reading and comprehension and understanding technical information well enough to convey in original written communications to multiple audiences.
  • Personal interaction with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate.
  • Excellent skills with specialized computer software for drafting and producing documents and diagrams.
  • Driven self-starter; detail oriented, clear, logical thinker, technical thinker, bright and energetic
  • Works well in fast paced, high pressure environments with the ability focus on goals and objectives

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.