Delivery Solution Architect

Services Remote, United States


NICE Job Descriptions - Professional Services


Professional Services 

Job Name:

Delivery Solution Architect

Job Purpose:

To validate technology solutions from Pre-Sales and deliver plans to successfully implement them for the customer.

Main Responsibilities  and Deliverables: 



Review and document functional and non-functional requirements


Contribute to development of Statements of Work


Ensure seamless implementation of infrastructure and framework  


Present and assist with Services Solution and work plan to Customer and Delivery teams


Be the conduit between delivery teams and LOB/R&D to own and resolve product issues during delivery


Site set-up preparation requirements and guidelines for deployment 


Review and validate Solution Design Document prepared by Pre-Sales team


Review and validate Infrastructure and Software requirements prepared by Pre-Sales


Develop technical work plan and effort estimates including risk mitigation and contingencies


Assist Project Managers and mentor Professional Services Engineers as required to successfully deliver projects

Qualifications / Education:

          B.Sc in Computer Science, Electrical Engineering, or related field, and / or practical relevant experience or knowledge 

          Experience in NICE Platform and solutions offerings

          Strong Client facing and interpersonal skills

          Domain Expertise in relevant business operations  

          Well-developed documentation, presentation and communication skills





Stage I – Developing Expertise



Stage II – Expanding Boundaries



Stage III – Managing Complexity



Stage IV – Owning a Professional Domain



Professional capabilities

         Developing Expertise in role, becoming familiar with at least one NICE Enterprise product

         Directed in several aspects of work. Relies on more experienced team members and mentoring, seeks professional guidance

         Competent in at least two NICE Enterprise products

         Provides Input to writing scope statements

         Provides estimates for work packages

         Develops assigned  project deliverables such as design and architecture documents specific to project

         Interacts with Customers and NICE project teams to deliver project objectives

         Expert in at least 2 NICE Enterprise products, competent in at least 2 others 

         Reviews SOWs and provides  feedback on Project scope, deliverables, assumptions, and effort estimates

         Develops complex project design / architecture deliverables for the project

         Acts as technical owner of project and a single point of contact for Customer technical teams.


         Expert in at least 5 NICE    Enterprise products with ability to design solutions for multi-product implementation and integrations

         Regarded as a Subject Matter Expert in many products

         Performs project scope definition, Work Breakdown Structure (WBS) creation, define deliverables and effort estimates.

         Assists Project Manager in developing project plans

         Assists in pre-sales phase  by the way of Customer meetings and input to SOWs

         Reviews and critiques Technical Deliverables 

         Measures Technical performance of the project

         Identifies challenges and strategizes solutions

         Usually works independently and mentors Architects in

Level I and II

         Expert in NICE Enterprise product suite and is able to design solution based on any/all products for implementation and


         Advises on project plans, scoping documents and other

required project documentation 

         Defines standards for project deliverables

         Reviews and integrates new products / architecture requirements into standards

         Demonstrates NICE product

expertise with authority in senior client setting. Can be relied on to be a trusted advisor on complicated implementation projects 

         Acts as back up for team lead/manager as required

         Mentors Solution Architects in all other stages

         Potentially matrix manages Architect resources on a portfolio of projects at the project level  

Personal leadership

Collaborates with team members to achieve results 

Actively engages others in work processes to expand and broaden professional domain knowledge

         Influences others to achieve professional advancement

         Effectively manages complexity and change in his/her professional domain

         Influences within and across domains to promote the

professional domain 

         Expands system knowledge

and capabilities

Business Impact


Follows pre-allocated task and processes, may contribute to definitions

Leads the design effort on a variety of NICE projects Focal point for customers and

NICE groups 

Holds full domain responsibility 

Displays conceptual thinking and professional discretion in domain

Applies independent judgment Designs, leads, and monitors the development of and implementation infrastructure and framework

Acts as a point of escalation for  low-level design problems both on the NICE and client sides

Must be able to solve high and low-level design problems both on the NICE and client sides

Applies ongoing professional discretion

Problem solves in new settings

Proactively seeks for improvement within and across domain

Influences the enterprise-level architecture and all key technical decisions for strategic and major clients and complex projects 

Must be able to act as a point of escalation for high and lowlevel design problems both on the NICE and client sides

Drives decision making to promote the business within and across domains

Proactively seeks for synergies that contribute to overall company business Takes broad external and internal perspectives into account

Becomes involved in hiring processes, project resourcing, training, etc. 

Acts as back up for team leads

/ managers as required 

Unit Addendum –  (knowledge, expertise relevant to the specific unit)












NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.