Senior Program Manager

Services Remote, United States


Project & Program Manager


Plan and control the diverse activities required to deliver projects on time, on budget and with the required quality, despite risks and issues. Lead activities to foresee risks and issues and create the required mitigation plans. . 


End-to-end management of a project or program of projects including:

•        Scope Management

•        Time Management

•        Cost Management

•        Quality Management

•        Human Resource/ Personnel Management

•        Communications Management

•        Risk Management

•        Procurement/Subcontractor Management

•        Stakeholder (internal and external) Management


Manage all phases of project – Initiation, Planning, Execution, Monitor and Control and Closing


Effective use of NICE project management methodology, processes, tools, techniques and templates.  In doing so, define project tasks and prepare project plans. Monitor, manage, and communicate project progress. Manage project scope and scope changes.  Manage & motivate the team assigned to the project. Provide feedback regarding their performances.


Being the single point of contact for assigned projects and represent NICE or Business Unit in internal and external /customer forums by providing effective communication.   Act as a trusted adviser for assigned clients and assist with the development of roadmaps and other long rang plans for leveraging the solution and maximizing the ROI.


Manage issues proactively, provide visibility of issues and resolution to stakeholders and escalate internally as required to resolve issues 


Report on Status of project to internal and external stakeholders accurately on agreed frequency


Manage project related revenue and revenue forecast. Keep management systems updated to reflect revenue forecasting.


Measure the quality and efficiency of each delivery.  Proactively provide feedback on lessons learned and suggestions for future improvements.  Contribute to project management methodology improvements. Provide assessment of project results.


Be part of the broader PM community to participate, contribute, learn and collaborate to increase efficiency of Project Management at NICE


•        Accountable for documents including Pre-site survey, Statement of Work (SOW), Project Plan, Installation Test Plan (ATP), Site Docs, and project handoff.

•        Coordinate with and be responsible for working with the Solution teams on implementing solutions that require customizations and added value services.

•        Discuss technical aspects of solution with the customer, without the Solution Architect and the Services Engineer


achelor’s degree 

MI, PMP or PRINCE2 Certified preferred 

Experience working as a project manager for a consulting or software organization or similar delivering solutions to external clients.

Experience managing the full software SDLC as a project manager, including discovery, design and development of custom solutions.


roven ability to manage projects using formal methods


roven ability to take accountability and ownership of projects and drive to completion


Proven technical aptitude, and relevant experience in the field and industry NICE operates in 

Exceptional communication and presentation skills

Well-developed organization and co-ordination skills

Well-developed negotiation skills

Savvy in business and commercial aspects, including development and management of budgets

Experienced in using PSA/Project Management Software and tools

Experienced in handling crisis and difficult customer situations

Experienced in managing teams dispersed geographically in a matrix organization

Team coaching, motivation, and supervision

Project staffing and staff management, including training needs

Task minded, detail oriented

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.