Service Sales Manager

Sales Singapore, Singapore


The NICE Value Realisation Services (VRS) offering is a comprehensive suite of services offered to our customers that help them with maximizing ROI by accelerating adoption, seamless change management and ensuring high availability of NICE solutions and products.  The VRS Sales Manager is the primary driver of sales relating specifically to this distinct service. The individual will be highly motivated, entrepreneurial, independent and able to own the entire sales process from first contact through expansion and renewal.


  • Responsible for VRS sales’ accumulative annually and quarterly targets in APAC
  • Develop Go To Market strategy and maintain Value Realisation Services pipeline
  • Create new opportunities by evangelizing the solutions to new customers and stakeholders. Mines the installed base for new opportunities
  • Tailor and expand the solutions to fit specific customer requirements based upon customer's strategy and directions
  • Focused on Service only sales  in Services portfolio, including Consulting Services, Training Services, and Adoption Services in subscription and transaction form
  • Proactively manage pipeline and drive sales of VRS with a view to exceeding annual targets
  • Become the Subject Matter Expert on NICE VRS solution implementations and act as a "go to" person for the APAC sales team for solution implementations
  • Engage with prospect customers to position the offering through strategic value based selling, business case definition, ROI analysis, references and analyst data


  • Degree in business / technological domain


  • At least eight years of selling and customer management experience in the IT industry
  • Significant Contact Centre Domain expertise - Understanding current technologies and IT related infrastructure and business challenges
  • Excellent presentation skills and interpersonal relationship
  • Vertical expertise in one or more of the following: Telco, Insurance, Healthcare, Banking, Retail, Outsource, Travel, Utilities
  • Proven experience in selling solutions and services to domestic, regional and global accounts (high touch with VP / C Level experience)
  • Technical understanding of Services and Maintenance terminology, technology and practices
  • High-level technical skills & fast learning curve of product & application
  • Tailor and expand the solutions to fit specific customer requirements based upon customer's strategy and directions
  • Build good working relationship and cooperation with APAC sales/presales organization

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.