Solutions Product Manager - Public Safety

Product Management Remote, United States Richardson, Texas Hoboken, New Jersey


Solution Product Manager – Public Safety

Location – Hoboken, NJ, Richardson, TX preferred


NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the 100 largest corporations in the world, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.

The NICE Public Safety Line of Business, develops state of the art solutions that integrate and put into context information from many sources to help emergency control rooms and investigation departments reconstruct and understand the who, what, when, where and why of an incident. Public Safety also provides industry leading cloud solutions for the Criminal Justice market for the acquisition, management and analysis of digital evidence for over 3,000 public safety customers.


NICE Public Safety is seeking an experienced Solution Product Manager to join our team.


Job Purpose:

Drive innovation in the NICE Public Safety PSAP market.

Lead the transition of our existing on-premise PSAP business to the Cloud and from recording to PSAP operations.

Drive a deeper understanding of PSAP Performance challenges within Public Safety product team.

Have overall responsibility for product strategy and vision, roadmap, go to market approach and product.

Support all GTM functions around the products and related business.

Main Responsibilities:


Own and communicate the high-level product strategy, evolution plan and detailed product roadmaps for focus on a Cloud delivered Public Safety System of Record.


Own and communicate the high-level product strategy, evolution plan and detailed product roadmaps for transition of existing, well established Public Safety on-premise solution to the Cloud.


Own and communicate the high-level product strategy, evolution plan and detailed product roadmaps for accelerated progress on Public Safety Staffing, Performance and Coaching.



Own and communicate the high-level product strategy, evolution plan and detailed product roadmaps for support of PSAP operational performance improvements including solution automation to address customer issues

By visiting customers and studying market / competitive analysis, distill and interpret the key requirements of the future direction our install base in the three key areas [Staffing, Performance and Coaching], [PSAP operational performance], [transition of Public Safety to the Cloud].

Collaborate with marketing, presales, sales, partners and customers to drive business, maintain product knowledge and ensure clear communication.

Identification and assessment of other NICE assets that can be used to meet our strategic and product goals.

Gather, map and prioritize market problems, features, and product requirements from all stakeholders (e.g. customers, partners, R&D, sales, services, competition, analysts, regulations), balancing short-term commitments / customer needs and long-term roadmap.

Drive a collaborative approach across the Public Safety Portfolio.

Represent the business in negotiations with key technical and investment partners.

Manage partner activities for OEM products including build/buy assessment, pricing, technical. integration specifics, ongoing roadmap planning.


  • Bachelor’s degree in a technical discipline, preferably Computer Science or Engineering, MBA – preferably.
  • A strong business background with good Analytical skills, Communication skills and Creativity.
  • Recent / Current industry experience is preferred, and a knowledge of contact center performance is desirable.
  • A strong background in the areas of additional sources of emergency incident related data.
  • Ability to work successfully with clients and business partners directly
  • Excellent problem-solving ability in high pressure situations
  • Excellent negotiation skills to resolve internal and external competing priorities
  • Communicating effectively at all levels, from executive management to individual contributor
  • Excellent English verbal and writing communication skills
  • Ability to multitask and prioritize work
  • Ability to remain focused and calm under pressure
  • Ability to adapt with resiliency and demonstrate a “can do” approach.

 We are an Equal Opportunity/Affirmative Action Employer, M/F/D/V. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.