Service Enablement Director

Services Raanana, Israel


NICE is looking for a Service Enablement Director to lead field readiness for NICE Enterprise product releases and be responsible for new product introduction (NPI) and Continues Engineering processes.

Main Responsibilities

  • Lead a Global team of Technical Program Managers/ Services Product Managers
  • Improve product Serviceability and Supportability capabilities by leading the continuous engineering process:
    • Proactively collect field feedback on released products
    • Identify required product enhancements
    • Prioritize all requirements
    • Ensure the new Serviceability and Supportability requirements for all NICE Enterprise products
  • Represent field units in the portfolio planning and delivery processes, from portfolio content definition to organization readiness
  • Build product maturity infrastructure
  • Provide new product introduction
  • Support and define processes
  • Act as a key person to lead the alignment between Product house and Field
  • Drive the transformation for NPI for Cloud oriented products and the organization readiness for portfolio
  • Monitor and track business KPIs, identifying and managing risks and helping drive focus execution and appropriate resource allocation
  • Drive processes improvements and  implementation from Design to executions and adoption across multiple functions, track and ensure continuous improvements
  • Work closely with multiple senior stakeholders (globally) to synchronize and align overall smooth execution

B.Sc in Industrial Engineering/Computer science or equivalent

  • Experience in Program Management in large technology organizations
  • Strong business and technical understanding
  • Excellent presentation and facilitation skills
  • Excellent management, interpersonal and communication skills
  • Highly organized and method, Independent, self-learning, execution driven
  • Experience in managing technical program managers, development or QA teams as advantage

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.