Specialist Application Services Engineer
Application Services Engineer
The Application Engineer works as a member of the team for product implementation and integration projects normally at a customer’s site. Provides expertise in all technical aspects of the project, application design expertise and technical leadership for the customization, deployment and design of NICE solutions.
Design application functionality and data structures and the integration with other data sources and destinations.
Resolve technical issues related to application modification and/or product functionality.
Ensure that all components of the technical architecture are properly installed and integrated.
Provide technical support and technical quality control throughout all stages of the project.
Assist in the requirements specification for application deployment.
Provide technical best practice for implementations.
Assist in the design and development of user interface functionality and the implementation of workflow rules.
Participate in transferring technical knowledge to the customer.
Conduct application testing for performance and reliability.
Assist the users during production roll out.
Provide functional technical expertise of development tools, implementation methodology and/or related technology.
Communicate with engineering about customer technical feedback on implementation of product related enhancement and fixes.
Understand project scope, define the design and provide high level estimation of effort involved.
Interact with representatives from the business to understand requirements.
Qualifications / Education:
Degree in Computer Science, Engineering or related technical degree.
Demonstrated ability to design and configure features using a variety of technical skills (e.g. SQL-based data conversions, UI, etc.).
Experience with a call center environment and technology including CRM Systems, dialers, CTI, terminal emulators.
Experience working as part of a team on large scale IT customization and implementation projects.
Ability to translate customer business requirements into functional and technical designs.
Experience of Object Oriented Design and database queries.
Background/working knowledge of programming Java, JSP, C, C# C++, VB.
Knowledge of HTML coding and web development – Java Script.
Experience on web services on client side (invoking).
Demonstrated experience of defining the architecture and software design.
NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.