Project Manager - Support Operations

Services Raanana, Israel


Description

Responsibilities: 

  • Serves as a Project Manager for Support Operations projects
  • Supports ongoing issues and questions raised by the business on Support processes and systems
  • Complete accountability and management of global complex projects within the Support Services group
  • End-to-end accountability for internal process-change projects, from business requirement definition and planning to successful delivery and implementation
  • Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements
  • Profound understanding in project management and ability to align the project with the company’s strategy and processes
  • Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion

Education:            

  • A University degree B.Sc in Industrial & Management engineering - Must
  • MBA an advantage

Requirements:

  • At least 5 years of experience as a Project Manager of a global multinational environment in the software industry
  • Excellent understanding of business processes and technical background and experience
  • Hands-on experience supporting systems use
  • Managerial skills and experience in matrix management
  • Experience with international customer-facing interaction
  • Experience leading multi-projects in parallel
  • Experience in management of innovative technology projects, combining hardware and software while working with customers, technological partners and suppliers worldwide
  • Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
  • Outstanding organizational, communication, interpersonal, relationship building skills conducive to team development
  • Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization
  • Being able to understand overall business implications of a change without losing visibility of the details behind it.
  • Highly organized, dynamic and self-motivated team player with a flexible and creative approach
  • Ability to work in an ambiguous, fast-moving and complex environment
  • Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders
  • Knowledge of Support operations processes and systems – an advantage
  • Willing to travel up to 20%
  • Personal qualities of integrity, credibility, and a commitment

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.