Support and Cloud Operations Project Manager

Services Raanana, Israel


Description

Support and Cloud Operations Project Manager

(View all jobs) 

Ra’anana 

NICE (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com 

NICE is looking for a Great Support and Cloud Operations Project Manager to be part of the Customer Operations Office to lead E2E projects and processes, design and implementation in the Support and Cloud Domain.

If you are looking to be part of a dynamic team working on exciting and industry leader product, this is the job you’ve been looking for! 

 

What you’ll be doing: 

  • Serves as a Project Manager for the Global Customer Operations organization, focused on Support and Cloud domains
  • Complete accountability and management of global complex projects working closely with IT
  • End-to-end accountability for internal process-change projects, from business requirement definition and planning to successful delivery and implementation
  • Manages and supports operational issues and questions raised by the business on Support & Cloud processes and systems
  • Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements
  • Lead process rollout to wide population, including workshops, UAT and training
  • Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion

What you’ll need: 

  • A University degree B.Sc in Industrial & Management engineering or similar
  • At least 5 years of experience as a Project Manager of a global multinational environment in the software industry
  • Excellent understanding of business processes and technical background and experience
  • Hands-on experience supporting systems use and operations
  • Experience with international customer-facing interaction
  • Experience working closely with IT
  • Managerial skills and experience in matrix management
  • Experience leading multi-projects in parallel
  • Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
  • Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization
  • Highly organized, dynamic and self-motivated team player with a flexible and creative approach
  • Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders

Would be very NICE if you have: 

  • MBA
  • Knowledge of Support & Cloud operations processes and systems
  • Knowledge of Service Now application

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.