Professional Services Engineer
Installation and configuration of NICE software solutions/and or equipment at customer sites (remote or on premise) while following defined methodology, processes, system requirements and customer specific needs.
Resolve technical issues related to application implementation and supports trouble shooting of product functionality.
Perform necessary tests to ensure that all components of the technical architecture are properly implemented.
Complete necessary project documentation.
Provide basic application overview, technical support and technical quality control throughout all stages of the project.
Contribute to work plan creation, document issue resolution to knowledge base system and support internal team members with technical issues.
Provide proactive updates to the project manager and customers during the project and follow-up, project pending items and open issues until project closure.
Integrate NICE's applications with Oracle, MSSQL, Flat Files, and other backend enterprise systems using ETL, XML, and scripting languages (integration specific only).
Certain products may be required to include the development of codes/scripts.
The Professional Service Engineer (PSE) works as a member of the delivery team for product implementation, configuration and integration projects. Provides expertise and technical contribution in technical aspects of the project.
Degree in Computer Science, Electrical Engineering, or related technical degree, industry related certifications (MSCE), and/or relevant job experience.
- Databases: MS SQL, Attivio, Oracle
- Operating Systems: Windows, Citrix, Linux
- Application Servers: J2EE, JBoss, Tomcat, Apache, Liferay, Mule
- Telephony: PBX, Switch, CTI, VoIP, SIP [Avaya, Cisco, Nortel, Genesys
- Scripting: Object Oriented Programming
Experience/knowledge of relevant products such as: WFM, ICM, NPM, NPM Essentials Solutions.
Certification on NICE products
NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.