Salesforce Analyst

Sales Hoboken, New Jersey


Description

Salesforce Analyst

NICE is looking to expand the Sales Enablement department in our Hoboken, NJ regional headquarters. This position will be driving initiatives and projects that will impact the company’s go to market strategies.


Duties and Responsibilities:

• Lead projects related to Salesforce which includes process improvements, change request and Go-To-Market initiatives
• Work with business units to define and document project scope, requirements, timelines, expectations and to report potential conflicts to management for evaluation.
• Develop, manage, and maintain the detailed project schedule throughout the project life-cycle assuming complete ownership of all aspects of the project delivery
• Identify project priority conflicts and report any issues affecting overall project delivery
• Work as a key interface point for business stakeholders, project submitters and the development team to identify, discuss and resolve any issues related to functional system delivery.
• Communicate and lead meetings to provide project status to stake holders and executives
• Provide timely support to Salesforce users in the organization based on ticket system.


Experience Requirements:
• 3+ years as Salesforce Administrator or advanced Salesforce user
• 3+ years of experience in managing projects related to Salesforce
• Understand complex Salesforce environment
• Excellent customer service and people skills
• Excellent problem solving skills
• Ability to meet deadlines
• Self-starter, takes initiative and is able to work without supervision
• Effectively communicate with interpersonal skills
• Salesforce Admin certification or similar experience
• Experience working with Agile methodologies

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.