NICE Careers

Primary Purpose

​As a Digital Solution Consultant, you are responsible for providing analytical and outcome driven expertise using NICE’s Digital Analytics solutions.  In this capacity, you will primarily partner with organizations across the business to utilize, demonstrate and provide feedback on new and evolving Digital Analytics solutions.   You will also take the lead in performing and presenting analysis outcomes using NICE Enlighten XO as a part of Sales pursuits.

As a Digital Solution Consultant, you will build and maintain functional expertise with the front-end use of CEA’s Analytical Product and Service offerings.  This includes a strong understanding of key analytical and technical considerations that impact our clients’ ability to achieve their business goals.  You will also conduct targeted analytical initiatives using CEA systems and data to support prospect value realization and estimated ROI. 

The ideal candidate is intellectually inquisitive, with strong communication, organization, analytical and technical capabilities.  As a self-starter, they are not afraid to jump into new analytical solutions to learn how analytical outcomes can directly impact client organizations.   They have a desire to provide thoughtful feedback to continuously improve our solutions, and to be a client facing and internal champion of the products.

Primary Functions/Responsibilities

• Serve as the SME and lead demonstrations during client presentations in support of active Sales pursuits
• Perform analytical efforts to lead Proof of Concepts on prospect and existing client datasets
• Develop detailed stories to translate analytical results into tangible actions, outcomes and estimated ROI
• Partner with product and development teams across NICE in pursuit of shared R&D activities and use-cases
• Advocate for clients/prospects, while managing expectations and communication
• Provide regular updates to both client and internal executives
• Provide analytical expertise incorporating the use of deployed products and data
• Partner with the Sales team to overcome barriers and establish credibility within the accounts where needed
• Collaborate with internal Product leadership on opportunities to optimize product offerings based on learning from in-depth use of systems

·       Identify new opportunities to drive value with NICE solutions

Required Education

​Bachelors degree in Management, Finance, Business Intelligence / Analytics, or a related field.

Masters degree preferred.

Required Experience/Skills

• 5+ years of Digital Analytics, solution management, business intelligence, analytics, solution consultation and data visualization.
• Experience with use of technology to build and analyze datasets for operational outcomes
• Experience with the development, positioning and quantification of operational recommendations
• Excellent oral and written communication skills in English
• Ability to create and deliver polished presentations using Microsoft PowerPoint to different levels of audience
• Ability to multi-task and meet deadlines when supporting requests that create competing priorities
• Ability to develop and maintain good working relationships with cross-functional teams
• Ability to communicate comfortably across all levels of corporate structure
• Ability to work with sales executives and assist with opportunities as subject matter expert
• Demonstrated ability to take the initiative and work in a self-directed manner
• Ability to thrive in a changing environment

Preferred Experience

• Experience in Digital Analytics and Chat Bot/Intelligent Virtual Assistant leadership preferred.

This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

​This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.