Channel Manager

Sales London, United Kingdom


NICE (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

With NICE, our team and culture make the difference

The consistent delivery of world-class innovation and exceptional customer service is ultimately the responsibility of our team of dedicated professionals – and this is where our unique culture comes in. What allows us to do extraordinary things is our culture of thought leadership, collaboration and innovation. So, we respect and listen to each other, drawing from our experiences and learning from our respective skills and backgrounds.

As the Channel Manager you will be accountable for leading the Nice Enterprise Indirect Sales Channel with your responsibilities including:

Formulate and execute on, go to market indirect channel strategies across UK&I

Deliver booking & revenue targets via partners for UK&I territory.

Identify, qualify, recruit, and develop new partners and channels.

Understand current market needs and future trends, to be able to design, plan and build indirect channels.

Establish executive level relationships with business partners and ensure their commitment to executing on a joint business plan

Lead commercial negotiations with the business partners to maximize NICE’s revenue and market share

Provide monthly, quarterly, and annual reporting, including forecasting, win/lose analysis and reporting, and sales performance

Build business plans and develop strategic initiatives including the ongoing recruitment of sales talent.

Coordinate activities around sales territory campaigns with other members of the organization and extended business partner team

Required Background & Experience:

5/7 years sales related experience with at least 3 years of enterprise software Channel sales experience highly desirable

Direct selling experience is desirable

Ability to influence others and to lead virtual teams toward single objective

Self-motivated, independent and willing to work under pressure and deliver against quarterly targets

Able to analyze complex political situations and suggest appropriate strategies to put NICE in the best position to win

The ability to analyze customer & market requirements and develop channel solutions and programs to address these

Adaptability to changing business environments (internal and external)

Strong initiative and the ability to drive demand versus respond to customer needs

Confident and creative negotiation skills

Strong communication skills in all modes (written, one-to-one, group, and large presentations)

Experience in Contact Centre Technology, Unified Coms and Cloud based sales is a must


The role will be based in NICE’s London office at 160 Queen Victoria Street, Blackfriars.


NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.