Services Sales Executive

Sales Remote, United States


Services Sales Executive, Americas



Title – Services’ Sales Executive (SSE)

LocationUnited State

Hiring ManagerFred Francese, Services Sales Manager





This is a role for a talented and experienced strategic (Services) Sales professional that can promote and drive maximum value with the NICE’s Value Realization Services (VRS) portfolio for existing and new customers across the Americas region.

The NICE VRS offering help customers keeping the systems available and performing as expected.  The SSE is the primary driver of sales relating specifically to this distinct service. The individual will be highly motivated, entrepreneurial, independent and able to own the entire sales process from first contact through expansion and renewal.


The NICE VRS portfolio includes:

  1. Application Services: Application Consulting, End user Education, Administration training, Developer Support Services
  2. Advisory Services: Business Process Optimization, Change management, Government/ Expansion/ COE, KPI Assessment, Optimization Engagement, Managed Analytics- Continuous Improvement Program
  3. Managed Services: Managed Application Services, Managed Operation Services, APS/ NOC


Responsibilities Responsibilities

  • Drive sales opportunities while working in an overlay sales model to leverage the existing NICE sales organization infrastructure
  • Deliver on organizational strategy with the NICE VRS model to instigate and drive positive change
  • Develop a Go-To- Market (GTM) strategy and maintain Continuous (VRS) pipeline
  • Focus on services-only sales (unattached to product) that drive customer value and success
  • Mine the current NICE installed base and develop new VRS opportunities - “Tailor” and expand the solutions to fit specific customer requirements while working closely with the NICE product house
  • Work and offer proposed solutions and articulate their true value based upon customer’s strategy and directions
  • Create new opportunities by evangelizing the solutions to new customers and stakeholders - engage with prospect customers to position the offering through strategic value-based selling, business case definition, ROI analysis, references and analyst data
  • Provide accurate monthly forecasting
  • Become the Subject Matter Expert and act as a "go to" person for Americas sales team for VRS selling
  • Ensure on-going and continuous value to drive renewals of sold accounts

Requirements Requirements

  • At least 8 years of selling and customer management experience in the IT industry (Advantage of previous experience selling services added value)
  • Proven experience in selling solutions and services to domestic, regional and global accounts (high touch with VP / C Level experience)
  • Excellent presentation skills and interpersonal relationship
  • Vertical expertise in one or more of the following: Telco, Insurance, Healthcare, Banking, Retail, Outsource, Travel, Utilities
  • Understanding current technologies and IT related infrastructure and business challenges
  • Technical understanding of Services and Maintenance terminology, technology and practices
  • High-level technical skills & fast learning curve of product & application
  • Creativity - Self-Starter, “out of the box” thinker, tailor and expand solutions to fit specific customer requirements based upon customer's strategy and directions
  • Build good working relationship and cooperation with the regional presales / sales organization


Education - Education

Degree in business administration / technological domain


NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.