IT Business Applications Manager

IT – Information Technology Raanana, Israel


Description

Ra’anana

NICE (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com

NICE is looking for an experienced and highly motivated IT Applications manager, who will lead business processes, specifically in the area of order management and services.

If you are looking to lead of a dynamic team, in one of the leading High-Tech companies in Israel, this is the job you’ve been looking for!

What you’ll be doing:

  • Being IT business trusted advisor in the area of OM and services
  • Enable and support the company strategy and business needs
  • Managing business requirements lifecycle by design, development, testing and rollout of new capabilities and enhancements
  • Lead IT business applications projects in a global environment
  • Working and collaborating with external vendors
  • Support in operation department with on-going changes in their business processes
  • Interact with the business owners and end users to understand the business needs and processes
  • Enable system processes to support business strategies and objectives

What you’ll need:

  • Bachelor’s degree in Industrial Engineering, Management, Computer Science or other related field
  • Minimum 3 years of experience as an IT application/Project manager (global companies – an advantage)
  • Excellent understanding of business processes and technical background and experience
  • Familiar with project management methodologies and tools (advanced excel, MS project, JIRA)
  • Managerial skills in front of the users (projects, tasks, meetings etc.)
  • Experience in managing analysts and developers
  • Familiarity with order management and services Business Processes
  • Experience with ERP and PPM Applications
  • Team player with strong communication and organizational skills
  • High level of English (writing and speaking)

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.