Software Engineer

R&D / Engineering Richardson, Texas


Software Engineer

Richardson, TX
(2 Days On-Site & 3 Days Fully Remote)


For our CXone WFM Pro Digital Channel Management services, we are looking for a Senior Software Engineer to work with our Richardson, Texas team and other global teams in an Agile environment and contribute to the workforce management aspects of our product suite. CXone WFM provides a unified suite of applications enabling organizations to improve contact center agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff.


·       Design and develop high-quality solutions that satisfy business requirements and meet architectural standards

·       Develop and maintain test automation according to organizational standards

·       Contribute to and drive technological and architectural decisions

·       Participate in design reviews and code reviews for other team members

·       Collaborate with both local and remote teams in the US, Israel, and India

·       Contribute to infrastructure components used across multiple teams and locations

·       Adhere to agile development principles while following and improving all aspects of the scrum process

·       Function as a subject matter expert in multiple product components

·       Assist peer organizations with activities such as performance, scalability and reliability testing


Must-Have Requirements

·       Minimum of four years of experience as a Java Developer

·       Strong OO design and code skills

·       Expertise in application development using Java,  Spring, and Hibernate

·       Demonstrated experience with multi-tier web application development

·       Solid understanding of relational database concepts and experience using MySQL (or similar)

·       Experience working in an Agile environment


Nice-to-Have Experience

·       Experience with a Mathematical Programming Solver for Linear Programming such as CPLEX or Gurobi

·       Past history developing SaaS solutions with a microservices architecture using CI/CD

·       Experience with continuous integration, continuous deployment, and continuous delivery

·       Experience with Amazon Web Services (AWS)


Personal Attributes

·       Excellent interpersonal communication skills

·       Self-motivation

·       Superior analytical and problem-solving abilities

·       High attention to details



Degree in Computer Science, Software Engineering, or a related subject

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.