Business Analyst

Project Management London, United Kingdom


We are currently looking for an experienced Business Analyst to ensure the successful scoping, design, implementation and adoption of NICE Advanced Process Automation (APA) solutions for Customers and Partners.

You will conduct Discovery to identify, prioritise and select opportunities for automation.  Effectively scope projects and project effort estimations.  Work with Customer SME’s to understand the ‘as is’ state and automation feasibility.

You'll also: develop and maintain solution design documents as per industry and internal best practices.  Guide Customers to optimise and redesign processes in preparation for automation.  Demonstrate solutions and achieve sign-off from Customer stakeholders. 

 Develop initial test plan to clearly define required test cases for development and machine/environment requirements for project delivery. 

 Drive Customers/Partners towards effective decision-making to maintain project delivery and momentum.  Point of contact for all solution changes, assessing impact and effectively managing expectations. 

 Act as mediator to ensure that jargon is removed and communication between business and IT teams flows.

 Conduct on site and remote based training to existing and new Customers/Partners on the discovery and design aspects of APA.

 Mentor and evaluate Business Analysts during the discovery and design of their first APA solutions.

 Assist Pre-Sales, Sales and Services functions in the promotion of Education, Value Realisation Services, Product and Developer Support.

 Manage workload across multiple Customers/Partners ensuring that the resource tracker is updated daily.

 Attend all team meetings and proactively contribute towards knowledge management.

 Adhere to health and safety regulations and NICE procedures.

 Provide a high standard, professional, friendly, customer-focused service.

In Addition the position entails a broad skill set, including focused thinking with solitary work, as well as interpersonal communication with multiple stakeholders.  The BA personality should include the following characteristics:

  • Problem solving skills – comfortable with uncertainty and ability to think on your feet
  • Organised thinking and planning
  • Keen observation skills
  • Ability to deal with multiple stakeholders
  • Inherently curious and interested in growing own knowledge set
  • Ability to translate a business process into a technical design document
  • Familiarity with business rules and Boolean logic
  • Build the user interface functionality of the technical requirements document
  • Be the point of contact for any solution related changes or concerns
  • Reviewing and analysing reports for statistically significant data
  • Document the work in a structured manner
RPA implementation

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.