Expert Technical Writer

Technical Writing Raanana, Israel


Description

We are looking for an Expert technical writer for cloud-based financial crime solutions, to manage a suite of documents for 

for various audiences (end users, administrators, integrators, implementers, and support staff).

Must be able to: 

  • Maintain a suite of guides including deployment, user, solution, API guides and online helps
  • Work in a complex, dynamic environment
  • Work with multiple scrum teams in an Agile environment and adhere to sprint milestones
  • Integrate with the documentation group, while working independently with various R&D stakeholders
  • Write complex concepts, clearly and concisely, using topic based writing principles
  • Work on several projects simultaneously and manage time accordingly
  • Meet all release milestones
  • Review work to ensure quality, and strive to continuously improve quality.

Requirements:

  • Native English speaker
  • BA degree, master’s preferred, or equivalent experience
  • 7+ years of experience as technical writer in an enterprise software development environment
  • Experience working in an Agile environment
  • Worked as part of a documentation team with the ability to follow corporate standards
  • Experience preparing topic-based documentation
  • Basic understanding of Microsoft IT concepts/tools
  • Experience creating clear and structured guides for different audiences (user guides, installation guides, configuration guides, release notes, APIs)
  • Ability to learn complex technology and tools
  • Ability to multi-task and work under pressure
  • Experience with Madcap Flare is an advantage
  • Experience creating short how to videos for technical documentation using Mimic or Camtasia is an advantage
  • Experience with Atlassian tools (JIRA and Confluence) is an advantage

 

 

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.