Cloud Operations Engineer

Operations / Facilities Mountain View, California Atlanta, Georgia Salt Lake City, Utah


Cloud Ops Engineer

Senior Cloud Operations Engineer

NICE (NASDAQ: NICE) is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. NICE is analytics product company and have recently started its development center in Pune.

The NICE Actimize division is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cyber-crime, sanctions monitoring, market abuse, customer due diligence and insider trading. More than 100 of the world's top global financial institutions and regulatory bodies rely on NICE Actimize to increase their insight into real-time customer and employee behavior, transactions, and activities. As a result, these organizations have reduced and prevented financial crime activities, minimized money laundering exposure, increased investigator efficiency and improved regulatory compliance and oversight.

NICE Actimize Premier is seeking a Senior Cloud Operations Engineer to take our existing SaaS product line to the next level.

In this position, you will have an opportunity to apply your skills and experience to drive continuous improvement of our SaaS operations including

  • Infrastructure management and automation
  • Build, integration and delivery tools
  • Monitoring, alerting, and troubleshooting automation
  • Documentation and coaching

We are a team of professionals who enjoy taking on technology challenges and finding the right solution for any problem. We thrive on bringing value to the company and making things seem easy to get that “WOW!” effect. We value a good sense of humor and outgoing, friendly personalities that help us bond together.

If you feel that such a place is for you, we expect that you bring most of the qualifications below.

BA/BS in Computer Science or equivalent experience

5+ years of production cloud operations experience

3+ years of experience with Linux systems engineering and administration

3+ years of strong, hands-on experience building production services in AWS

2+ years of hands-on experience creating terraform scripts/modules

2+ years of experience with Kubernetes configuration management

2+ years of experience with Docker and building Docker images

2+ years of experience with scripting using Python and Bash

Significant experience with CI/CD automation tools such as Bitbucket, Jenkins, Artifactory.

Significant experience with configuration management tools such as Salt, Puppet, or Chief

Ability to participate in on-call rotation


Preferred Skills:

Network: firewalls, load balancers, routers

Databases: MySQL, MongoDB, Postgres, and RDS

Log management: ELK Grafana Prometheus



NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.