Client Relationship Manager

Sales Hoboken, New Jersey


Description

NICE Actimize is currently seeking an experienced, action oriented, high energy Client Relationship Manager to manage and champion the post-sales relationship for assigned strategic accounts, for the purpose of building customer loyalty consistent with revenue retention and growth objectives.

Responsibilities

 Responsible for managing the post-sales relationship for strategically significant accounts. Serves as the primary client advocate for day to day issues and requests

  • Establishes and maintains customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement
  • Protects existing revenue streams, identifies and neutralizes competitive threats
  • Actively farms existing account base to identify new solution or services opportunities. Provides valuable account information and insights to support the sales process
  • Builds and executes an account specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions
  • Leverages internal subject matter experts to help customers optimize their investment, ensure successful program outcomes and measure the value of the solution to their organization
  • Coordinates activities and provides leadership for key client projects, initiatives and issues across internal business units
  • Conducts regular account briefings for senior management and other internal stakeholders

Qualifications

Required Skills/Experience:

  • 5+ years’ experience in account /client relationship management supporting Fortune 500 companies
  • Project management experience with excellent organizational skills
  • Ability to tailor message format and content to the audience and get heard
  • Exceptional interpersonal, listening, written and verbal communication skills are a must
  • Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously
  • Comfortable dealing with complex customer relationships, decision processes and competing agendas
  • Proven track record of successfully building and nurturing multi-level client relationships
  • Superior critical thinking, decision making and problem-solving skills
  • Bachelor’s degree, ability to travel 50%

Preferred Skills/Experience:

  • Strong working knowledge of brokerage, banking and financial services industry in general
  • Familiarity with Financial Crimes (fraud, anti-money laundering, etc.) and Compliance/Risk Management
  • Experience with complex software sales lifecycle

 

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.