Data Center Technician

Nexcess Southfield, Michigan


The Data Center Technician role encompasses all aspects of the data center. The primary responsibility of this role is to fulfill all requests for new hardware and maintaining that hardware throughout it’s useful life-cycle. In addition to processing new server requests, this position will involve the testing, organizing, and auditing of data center inventory, monitoring the data center environment, and project work involving server deployment.


  • Pack, unpack, and test data center hardware
  • Process new server requests and cancellations
  • RMA bad hardware
  • Validate testing activities and results
  • Perform a variety of maintenance tasks on servers and data center hardware
  • Audit server inventory
  • Kick servers to customer specifications
  • Clean, organize and inspect the data centers 
  • Ask customers to participate in diagnostic procedures, by using diagnostic software, kb articles and/or by listening to and following instructions to help ensure we are able to relate to and fully understand the customer's issue
  • Demonstrate the ability to diagnose customer application issues and provide quick and accurate solutions within a collaborative environment
  • Provide fellow team members and support representatives with technical support and guidance to help them more effectively complete tasks
  • Monitor and react to alerts from various reporting software
  • Facilitate inter-shift communication by maintaining accurate and detailed logs and shift notes; include steps taken to meet client requests and fulfill other internal tasks
  • Participate in the incident management process as required to support overall issue resolution and system and/or service restoral as outlined in the Liquid Web Incident Management Process

Skills, Competencies, and Qualifications:

  • 1+ years IT industry experience
  • Associate’s Degree or commensurate experience
  • Working knowledge of RPM based Linux Distributions
  • Basic knowledge of Networking
  • Solid understanding of server hardware
  • Ability to thrive in a fast paced, team environment
  • Refined customer service and problem solving skills
  • Solid communication skills, both verbal and written
  • Excellent problem solving and troubleshooting skills
  • Proven ability to manage multiple simultaneous tasks while maintaining strict adherence to customer expectations and company policy

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • While performing the essential duties of this job, the individual is regularly required to use hands to finger, talk, and hear
  • The individual frequently is required to stand and walk
  • Works at a desk and computer screen for extended periods of time
  • Works in a traditional climate controlled office environment
  • Works in a highly stressful environment dealing with a wide variety of challenges, deadlines and diverse employee population
  • Be able to occasionally lift up to sixty (60) pounds


This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”. 

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.