Lead Architect / Principal Software Engineer

Engineering Portland, Oregon Seattle , Washington Chicago, Illinois Washington, D.C., United States Minneapolis, Minnesota Dallas, Texas Charlotte, North Carolina Atlanta, Georgia St. Louis, Missouri Boston, Massachusetts Austin, Texas Columbus, Ohio Detroit, Michigan Indianapolis, Indiana Baltimore, Maryland Jersey City, New Jersey Annapolis, Maryland Irvine, California St. Augustine, Florida Memphis, Tennessee


Your Opportunity

New Relic is looking for an experienced architect to guide the design and construction of our evolving customer adoption systems. You will work closely with members of the engineering teams and leadership to provide architectural expertise, design mentorship, and improve the visibility of cross-team technical initiatives.

New Relic's customer adoption platform is responsible for onboarding new customers, guiding them quickly to valuable insights, providing an outstanding self-service experience, and much more. If you care about solving customer problems and have spent years designing and building high-availability, high-scale, production systems then this position may be for you.

What You’ll Do

You will work with our leadership team to understand customers' onboarding and management challenges and our engineering teams to craft solutions. Some of the opportunities include stream-lining user sign-up, guiding new users to immediate value, helping customers understand the New Relic platform and which commerce option is best for their needs.

Our Architects are leaders, not gatekeepers. Architects build the roadmap of where we’re going and help keep teams aligned with the product vision. You will help the engineers see the future and guide teams toward the vision while delivering value for our customers today. You will have the opportunity to mentor other architects and lead engineers, helping them thrive in our fast-paced environment.

You'll need to harness your excellent written and verbal communication skills because we have a globally distributed development organization with teams spanning many time zones. The best way to keep all those teams in sync is through written communications.

Your Qualifications


  • 10+ years of technical leadership with high-performance engineering teams
  • Experience designing, delivering, and operating high-scale distributed systems
  • Collaborative and able to successfully navigate dependencies between multi-functional teams within the organization to deliver results
  • Demonstrated excellent written and verbal communication skills
  • Computer Science or related degree
  • Full-stack knowledge of distributed systems fundamentals
  • Experience with SAAS growth strategies
  • Experience in one or more of the following: containers, Java, Ruby, Apache Kafka, and stream processing.

Please note that visa sponsorship is not available for this position.

We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

About Us

New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit newrelic.com.

Our Hiring Process

New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here: https://newrelic.com/termsandconditions/applicant-privacy-policy