Technology Architect

Customer Solutions London, United Kingdom


Description

Your Opportunity

If you have that special mix of DNA that makes an extraordinary Technical Architect – the blend of great business savvy and technical prowess – then we are a match made in heaven!

As a part of the Customer Adoption Team, you will be a technical consultant and trusted advisor for New Relic customers. Jump-start the adoption of observability by driving value, consumption growth, and adoption. As an in-house New Relic product specialist, you will drive the technical customer relationship and act as a customer proponent throughout their lifecycle.

You'll work closely with our Field Sales team to strategize and plan customer engagements and offer your technical product expertise with customers through custom demos and presentations, technical evaluations, onboard and enabling customers on the NR1 platform, and provide ongoing support.

This position requires a strong technical background, taking ownership, excellent client management skills, and a proven track record to both understand customer business objectives and perform hands-on technical work as needed. You have a passion for problem-solving and painting the ‘art of the possible'. Our team is based in London but we;'re open to UK based remote working for this role!

What You'll Do

  • Responsible for acting as a technical specialist overlay team to provide deep operational expertise in New Relic technologies in support of pre and post-sales opportunities through demonstrations/discoveries
  • As the technical specialist you will bridge the gap between product and the field by providing technically focused, effective and agile enablement programs
  • You will bring technically relevant or unique use-cases to product teams allowing them to validate or adjust their customer roadmaps.
  • Providing implementation guidance and run deep-dive sessions dor domain specific products
  • Participation in Sales Escalations
  • Engage in domain-specific planning sessions with Product
  • Regular delivery of internal assets to enable field with standard methodologies, tips, and tricks
  • Collaboration with UX Research and Design
  • Preview marketing messaging where appropriate, regular delivery of public-facing marketing assets
  • Collaborate with Strategic Architects to define specific outcomes during implementation, etc.

Your Qualifications

Must-have:

  • Solid technical grounding and hands-on experience of IT Development and/or Operations.
  • A strong technical background, excellent client management skills, bias for action, taking accountability, a validated ability to perform hands on technical work
  • Contribute to internal roadmap sessions to translate them into project plans and timelines.
  • Observability experience with either New Relic, Splunk, AppDynamics, DataDog or Dynatrace
  • Development proficiency in at least 2 of the following Programming languages: (Java, .NET, PHP, Ruby, Python, nodeJS, Go, C++, C)

Desired hands-on experience in two or more of the following areas:

  • Public Cloud: AWS, Azure, GCP, or Alibaba
  • Containerization: Docker, Kubernetes, (Cloud and on prem variants) OpenShift, Cloud Foundry, Helm and Premethius
  • Development/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
  • Configuration Management: Terraform, Ansible, Puppet, Chef
  • CI / CD: Jenkins, Gitlab

Experience of Operational Log management / observability experience including familiarity with:

  • Vendor experience (Splunk, Sumo Logic, etc)
  • Experience with Grok and Lucene syntax
  • Experience with FluentBit, Fluentd, and Logstash
  • Log management from containers (Docker, etc) and Kubernetes

Please note that visa sponsorship is not available for this position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.

Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.

About Us

New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit newrelic.com.

Our Hiring Process

New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here: https://newrelic.com/termsandconditions/applicant-privacy-policy 



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