Senior Product Manager - Tracing (Remote)

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Description

Please note that visa sponsorship is not available for this position.

We are excited to consider a remote team member! Remote team members will be expected to work out of their home office.

Your Opportunity

Are you passionate about understanding customer problems and innovating to build technology that solves them at scale while simplifying the lives of everyday software engineers?

With Distributed Tracing, New Relic helps customers connect data about specific requests so users can better troubleshoot issues in their systems. We help customers make sense of their data by creating UIs that give customers new insights, build APIs and systems that handle immense scale, and tackle hard problems so our users are more productive in their everyday work!

We need a curious, enterprising Senior Product Manager for our team to help build the next generation of Distributed Tracing technology!

At New Relic, you'll be responsible for driving product strategy and vision, engaging directly with customers and partner ecosystem, working with Engineering to create solutions, and scaling the business in partnership with Marketing, Sales, and Customer Success teams.

You'll help define our strategy, help our engineers design and deliver technology solutions, and engage customers to validate we're building the right things to make them more successful with our software. Ideally, you'll represent New Relic as a leader in the market segment, and work with product marketing to deliver business results.

Opportunity to work from a remote office may be available depending on applicant location.

What You’ll Do

  • Help develop product strategy for New Relic Distributed Tracing, informed by customer and market insights, competition, technical capability, and internal programs/assets.
  • In collaboration with Engineering, define a detailed product roadmap based on the company strategy
  • Own the full product lifecycle for key product development – from requirements definition, to delivery, to end of life
  • Establish business metrics and key customer/market research questions and engage with research to collect key customer insights to decide on optimization or new product development. Maintain an active view of key competitors and their anticipated next moves. Deeply engage other parts of the team in this process.
  • Collaborate with Sales Management, Marketing, Finance, and other relevant teams to provide the market context and key drivers that feed the revenue forecast and longer-term outlook and TAM.
  • Serve as key ambassador for the business, delivering clear, compelling communications up and across New Relic and outside the company to position your product for success and garner any support required to successfully implement our roadmap.

Your Qualifications

Must-have:

  • 3+ years of software technical product management, software engineering, or an equivalent educational and career background
  • Demonstrate strong experience in software development including planning and delivery
  • Experience designing and building APIs
  • Strong understanding of how modern technology systems communicate and are designed
  • Experience working on or leading enterprise/business-to-business products
  • Strong interpersonal skills, including the ability to seek consensus, lead via influence, patience and determination.
  • Strong communication skills
  • Excellent analytical/problem-solving skills, including data analysis.

Nice-to-have:

  • Experience with Tracing technologies including OpenTelemetry, Zipkin, or Jaeger
  • BA/BS in Computer Science, MBA, or equivalent education and experience
  • Background in SaaS and cloud-based software.
  • Understanding/experience with real user or synthetic monitoring

Please note that visa sponsorship is not available for this position.

We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.

Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.

About Us

New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit newrelic.com.

Our Hiring Process

New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here: https://newrelic.com/termsandconditions/applicant-privacy-policy

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