Director, Product Management - Growth
**This position can sit remotely, based on experience. Preference for West Coast hours**
Are you an experienced Director of Product Management with a passion for product strategy, people management, and creating products that delights customers?
The Customer Adoption Platform group is focused on making the New Relic platform accelerate customer adoption to millions of engineers with disruptive packaging, pricing, and onboarding/upsell experiences that better align with customer value and make it frictionless to get started. Our teams own the online buying experience, authentication, customer on-ramps, and usage-based billing.
What You’ll Do
Product strategy: Define a growth strategy informed by customer and market insights, data analysis, competitive landscape, and company direction.
Internal leadership: Use this strategy to align and partner with cross-functional leaders. Establish credibility and strong working relationships with senior leaders. Lead internal and external product promotion, education, and support.
Customer interactions: Proactively work with prospects and customers to learn about the problems they are trying to solve, build great relationships, and inform product direction.
People management: Mentor and develop PM's by understanding their career goals and providing opportunities for personal and professional growth.
Outcomes: Define business metrics to define success and build a culture focused on outcomes.
- 10+ years of product management experience in a high growth software product organization, or a history of working with design and development to build a great customer experience
- Prior experience leading a team of Product Managers
- Proven track record of strategic decision-making, balancing business, customer, and stakeholder needs.
- Ability to collaborate with cross-functional teams and create alignment with senior leaders
- Excellent written and oral communication skills that include the ability to clearly articulate business needs and customer problems as a context for collaboration to best solve complex problems
- Comfort in a fast-paced, changing software business environment.
**Please note that visa sponsorship is not available for this position.**
New Relic (NYSE: NEWR) is the industry’s largest and most comprehensive cloud-based instrumentation platform built to create more perfect software. The world’s best software and DevOps teams rely on New Relic to move faster, make better decisions and create best-in-class digital experiences. If you run software, you need to run New Relic. We’re proudly trusted by more than 50% of the Fortune 100.
Founded in 2008, we’re a global company focused on building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award winning culture. For more information, visit newrelic.com.
Our Hiring Process
New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.