Principal Launch Program Manager (Remote)

Business Operations Portland, Oregon Atlanta, Georgia


Your Opportunity

New Relic is seeking a Principal Launch Program Manager to join our amazing team! Reporting into the Business Operations organization, the Launch Manager engages New Relic leadership across the organization to ensure alignment from Product and Marketing to our global GTM teams. You’ll shape and lead our product launch process including product release planning and governance model to support release cycles and GTM enablement efforts.

The ideal candidate will ideally exhibit a strong executive presence, drive decision-making, and have clear expertise in issue resolution while operating in a dynamic SaaS environment. Program management skills to drive from early-stage planning to cross-functional execution are highly desired as are strong communication and facilitation skills.

What You’ll Do

  • Lead and evolve a launch process that orchestrates product releases across the cross-functional landscape from Product to market
  • Develop close partnership with Product Marketing to drive execution of new product launches in a fast-paced SaaS environment
  • Drive project management of launches across multiple product lines, holding cross-functional teams accountable
  • Develop success measures OKRs, detailed plans, and reporting to effectively measure launch success across the product life cycle
  • Partner with product management to thread launch management processes into an end-to-end Product workflow
  • Work with marketing to coordinate product launch content as well as demand generation and customer adoption programs
  • Raise visibility, identify key risks, surface issues, track changes, drive tradeoff decisions, and create mitigation plans to ensure that leadership is aware and aligned
  • Deliver effective communication and reporting on progress and success measures to executive partner groups
  • Continue to improve the existing launch framework by continuously refining and driving process innovation

Your Qualifications

  • 10+ years of solid experience such as product launches, program management, and/or product marketing in a B2B software company
  • Solid understanding of launch methodology with experience delivering major and minor product releases
  • Strong organizational and prioritization skills with the ability to lead multiple projects simultaneously
  • Exceptional communicator who seeks to proactively improve and optimize processes while bringing many partners along
  • Experience working effectively in a changing environment; adaptable and resilient, working towards solutions during times of change
  • Strong collaboration and interpersonal skills at all management levels

Please note that visa sponsorship is not available for this position.

We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.

Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.

About Us

New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit

Our Hiring Process

New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

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