Billing Support Analyst

Finance San Francisco, California Portland, Oregon


Your Opportunity

New Relic is seeking a highly motivated individual to join our Finance team. This role will play an integral part in the Accounts Receivable team by supporting the billing and collections operations. The best person for this role is someone who is detail-oriented, eager to learn, passionate about technology, and excited to help our customers!

This role will have a direct impact on our company's quarterly growth and success by ensuring purchase orders, payments, and invoices are collected on time.

The opportunity to work from a remote office may be available depending on the applicant's location.

What You’ll Do

  • Build and cultivate working relationships between Sales and our customers
  • Collaborate closely between Finance, Sales and customers to ensure purchase orders are received and billing and payment collection is processed timely
  • Connect with customers via phone or email regarding billing questions and outstanding invoices
  • Coordinate and analyze large datasets
  • Month-end, quarter-end, and year-end closing duties

Your Qualifications


  • 1-2 years experience working in a customer support role
  • Detailed and organized
  • Phenomenal written and verbal skills
  • Ability to balance multiple projects and meet deadlines
  • Strong oral and written communication skills and critical thinking


  • Experience with SalesForce, Excel, Netsuite, Zuora
  • 1-2 years billing experience
  • Google Suite and mail merge experience

Please note that visa sponsorship is not available for this position.

We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.

Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.

Our Office

Our office is in the tech-rich urban center of San Francisco, with easy commute access and a plethora of good eats. We provide competitive compensation, equity, and big-company benefits (medical, dental, etc.)—all while maintaining the energy, agility, and fun of a start-up.

About Us

New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit

Our Hiring Process

New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here: