Principal Product Manager, Commerce (remote)

Product Portland, Oregon San Francisco, California Seattle , Washington Phoenix, Arizona New York, New York Chicago, Illinois Washington, D.C., United States Miami, Florida Los Angeles, California Charlotte, North Carolina Atlanta, Georgia Boston, Massachusetts Philadelphia, Pennsylvania Austin, Texas Kansas City, Missouri Cincinnati, Ohio Newark, New Jersey Salt Lake City, Utah St. Paul, Minnesota Memphis, Tennessee


Your Opportunity

At New Relic, Product Managers are leaders. You represent the voice of the customer and have a solid understanding of their goals and problems. You will own the pricing and packaging sales strategy including the buying experience for the global self-serve business model of the company. You will closely partner with engineering, design, finance, sales, and customer success teams to bring these ideas to market.

Opportunity to work from a remote office anywhere in the U.S.

What You’ll Do

  • Establish a vision and strategy for your area that solves customer problems and enables us to grow our number of accounts. Challenge the status quo and inspire people toward a unified outcome.
  • Understand user needs; identify and define product requirements.
  • Create a prioritized roadmap taking a customer, market, and data-driven approach. Build alignment across cross-functional partners including design, engineering, marketing, and sales on the roadmap.
  • Define and analyze metrics that inform product success & health.

Your Qualifications


  • 5+ years of Product Management experience.
  • BA/BS in computer science, computer engineering, or a related technical field.
  • You have built and shipped self-serve SaaS pricing and subscription management processes
  • High level of customer empathy and a passion for building delightful products which drive impact.
  • Ability to analyze data and use it to prioritize and solve customer problems.
  • Aptitude for applying structure to ambiguity and driving toward measurable outcomes and results. Confident with delivering technology products/services in a high-growth environment where priorities shift fast.
  • Strong history of defining strategy, executing against a plan, anticipating risk, and leading discussion via frequent, clear communication, both internally and externally.
  • Excellent written and verbal communication skills


  • Prior experience in a SaaS product with a developer audience is a plus.

Please note that visa sponsorship is not available for this position.

We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

Our Office or Your Office

You will be working with engineers and leaders distributed throughout the world, concentrated around our major offices in Portland, San Francisco, Phoenix, Barcelona, and Tel Aviv. You are welcome to work in one of Our U.S. offices or work from your home office in the U.S., during our core hours. Our global headquarters for research and development is in the center of downtown Portland, situated in the thriving tech community of the Pacific Northwest. We enjoy easy multi-modal commute access and a plethora of good eats and exceptional coffee. We provide competitive compensation including equity and big-company benefits (medical, dental, etc.)—all while maintaining the energy, agility, and fun of a start-up.

About Us

New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit

Our Hiring Process

New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

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