Solutions Consultant II

Customer Solutions Tokyo, Japan


Description

New Relicのソリューションをお客様にお届けするSolutions Consultantを募集しています。テクニカルセールスに熱意を持つコンサルタント、あるいはデベロッパーだけどお客様と話す機会が多いという方は大歓迎です。New Relicには技術的に優秀なエンジニアを優秀なSolutions Consultant に転向させた実績がありますので、セールス寄りの経験が浅く、このポジションへのフィットに心配な方でもご安心ください。オンボードのためのトレーニングも揃っています。

Solutions Consultantの主な業務は、New Relicの営業、Support Engineer、Customer Successと共に、クラス最高のNew Relicソリューションをお客様のビジネスに効果的に活用頂くためのご提案や、素晴らしい機能をきちんと活用して頂くための技術的な支援することです。

当社のSolutions Consultantとして、さまざまな業界やシステムに対する技術的なサポートをすることで、お客様のビジネスニーズや市場動向を把握することができます。当社の持つSaaSソリューションの販売に関する豊富な知見や、セールスサイクルの全フェーズを理解するとともに、現場のセールスをサポートするSolutions Consultantを求めています。他のSolutions Consultantや製品チームと協力して、お客様のITインフラストラクチャやソフトウェアアーキテクチャを理解すると共に、お客様のビジネスニーズを解決するソリューションを作成し、New Relicのソリューションがリアルタイムでこうしたニーズにどのように対応しているかを確認していきます。

応募条件:

  • プロジェクトまたは営業活動などで顧客との対応経験があり、Technical Sales/Presales Engineer、Implementation Consultant、Software Developerなどで3年以上の経験があること
  • Java、PHP、.NET、Ruby、Node.js、Pythonを含むプログラム言語に関する実践的な作業経験があること
  • マルチテナントアーキテクチャにおけるSaaSソリューションの販売および作業の経験があることが望ましい
  • AWS、Azure、Cloud Foundryなどのクラウドプラットフォームの経験がある方は優遇

業務内容:

  • お客様にNew Relicソリューションの価値が伝わるよう、New Relicコンサルティングの知識を提供する
  • New Relicのソリューション、お客様の要件に関連した価値を明確に説明したカスタマープレゼンテーション作成や、説得力のある顧客向け概念実証デモを構築し提示する
  • New Relicソリューションを広めるために、イベント登壇や技術資料の作成、トレーニングなどを提供する
  • New RelicのSales、Solutions Consultant、Customer Success, Support Engineerと商談機会について協働する
  • 責任感が強く、大胆で、本格的であり、熱意があり、首尾一貫している、など企業としてのコアバリューの順守は不可欠です。
私たちは、Flex Firstと呼ばれる労働力モデルを通じて、すべてのRelicが専門的かつビジネス上の成功を達成できるようにすることを信じています。 Flex Firstモデルを使用すると、完全にオフィスベース、完全にリモート、またはその両方の組み合わせなど、成功を最もよくサポートするさまざまな職場で作業できます。

COVID-19のパンデミックに照らして、安全で健康的な職場を維持するという当社の取り組みの一環として、Flex FirstとNewRelicのワクチンポリシーの詳細をご覧ください。https://newrelic.com/blog/how-to-relic/future-of-work

Your Opportunity

Are you an extraordinary Solutions Consultant? Or are you a consultant or developer that has a passion for technical sales, but never officially turned to the “dark side”? No problem, New Relic has a history of making technical pioneers like you into high-powered Solutions Consultants!

The main responsibility of the Solutions Consultant is to support New Relic sales opportunities for complex sales engagements supporting field sales engineers. You will assist Sales Representatives, Sales Engineers and Customer Success Managers to drive the sales of New Relic Solutions across APAC. You will get to work with our customers to help them to address their business requirements by supporting and selling best in class New Relic solutions.

Supporting sales opportunities in various industries and countries, you will get an excellent insight into customer business needs and market trends. Technology and role training will prepare you for supporting our Customers and Sales Representatives.

We are looking for Solutions Consultant who have a strong background in selling SaaS solutions and understand all phases of the sales cycle and can support technical sales activities with field sales engineers. You are comfortable engaging with other solution consultants, field solution engineers, and the product teams, to assist crafting a solution to tackle customer’s business needs and get deep in validating how New Relic’s solutions address that need in real time. Additionally, you should be able to understand a customer’s IT infrastructure and software architecture.

What You'll Do

  • Deliver focused New Relic Sales consulting expertise to help our customers understand the value of New Relic Solutions
  • Develop customer-specific value propositions highlighting the benefits and differentiators of New Relic products
  • Create and deliver customer presentations that articulate New Relic’s Solutions and their value associated with customer’s requirements
  • Build and deliver compelling customer proof-of-concept demonstrations to contribute to sales success
  • Assist and support the functional and technical responses to activities and tasks with help of the broader Solution Engineering team
  • Collaborate on Customer opportunities with New Relic Sales, Solution Engineering, and Product Management communities
  • Travel less than 25%

Your Qualifications

Must-have:

  • 3+ years within technical sales (preferred), Implementation Consultant, or Support Engineer or Software Developer with experience leading projects and/or working with customers
  • Hands-on experience working with programming languages including Java, PHP, .NET, Ruby, Node.js, Python, etc.
  • Alignment to our core values -- Accountable, Bold, Authentic, Passionate and Connected
Nice-to-have:
  • Cloud platform experience, such as AWS, Azure, and Cloud Foundry
  • Experience selling and working with pure SaaS solutions in multi-tenant architectures

Please note that visa sponsorship is not available for this position.

We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.

Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.

About Us

New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit newrelic.com.

Our Hiring Process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here: https://newrelic.com/termsandconditions/applicant-privacy-policy