Senior Software Engineer - Tooling (Open to Remote)

Engineering Portland, Oregon Chicago, Illinois Boston, Massachusetts Austin, Texas Orlando, Florida Detroit, Michigan Salt Lake City, Utah Baltimore, Maryland Arlington, Virginia Memphis, Tennessee


Your Opportunity

Engineering Operations is an internal tools team taking care of incident management tooling and observability. The team provides services used across the engineering and support organizations at New Relic that improve the quality of life for on-call engineers!

Our team is looking for a new Senior Engineer. Engineering Operation is a phenomenal place to grow your full stack skills and technical leadership while surrounded by an encouraging and supportive team. We are a remote-friendly team and you will be able to work from home or any New Relic office.

What You’ll Do

  • Create tools and workflows to improve cross-team collaboration during and after service incidents.
  • Build platform-wide observability to help reveal our true customer experience.

Your Qualifications


  • 5+ years of proven experience delivering software
  • Extensive hands-on experience and proficiency in JavaScript. We happen to use Node, but we value proven JavaScript skills first and foremost
  • Extensive hands-on experience and proficiency in one or more of the following: Ruby, Python. We happen to use Rails.
  • Exposure to CI/CD/DevOps, Terraform, Docker, and monitoring technologies
  • Excellent interpersonal skills both verbally and in writing with a passion to improve the lives of on-call engineers


  • Strong testing abilities. Consideration of both automated testing and monitoring to improve team efficiency and reliability of production services

Please note that visa sponsorship is not available for this position.

We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.

Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.

About Us

New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit

Our Hiring Process

New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

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