NetDocuments Careers

Company Intro
NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2024, 2023, and 2022 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America.

Other recent awards include:

• Two-time winner (2024, 2023) National Top Workplaces

• Two-time winner (2024, 2023) Top Workplace innovation

• Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune

• Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine

• Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility

• Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits

• 2024 Cultural Excellence

• 2024 Technology Industry

• 2023 Top Workplace Leadership

• 2023 Top Workplace Purpose & Values

• 2022 Top Workplace Employee Appreciation and Employee Well Being

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!

Team Intro

At NetDocuments, our Product Operations team is a dedicated group of professionals committed to driving efficiency and collaboration across all stages of the product life cycle. We work closely with product managers, engineering, IT, and go-to-market teams to ensure seamless communication and strategic alignment. Our team is passionate about improving processes, enhancing product quality, and delivering exceptional value to our customers. Join us and be part of a dynamic team that thrives on innovation, teamwork, and continuous improvement.

Your Opportunity For Impact

This Product Operations Manager is responsible for enabling successful collaborative work among all teams connected to the product life cycle, including product managers, engineering, IT, and go-to-market roles like product marketing, sales and customer support. Key contributions will include surfacing and investigating user issues, defining and tracking against performance metrics, and implementing processes to drive efficiencies within the product, product marketing and user experience organizations. This highly visible and influential position will help ship higher quality products faster and establish processes to improve strategic alignment and communication.

What Your Contributions Will Be

• Define key product performance metrics, then collect, organize, and analyze data to form insights and recommendations to improve product value delivery
• Standardizing business processes, such as planning, budgeting, and reporting to facilitate product development
• Supporting product quality assurance and identifying product improvement opportunities
• Setting up onboarding and training programs to keep the team at its best performance
• Supporting Sales and Product Marketing to sharp go-to-market strategies and improve customer experience
• Identify measures of success, create dashboards for tracking, and report on progress to enable transparency of progress and enable accountability for deliverables
• Streamlining communication between the product teams and other teams in the organization

What You Will Bring to the Team

• Curiosity and passion for problem solving, both conceptually and analytically, to optimize product and business strategies
• Strong written and verbal communication, with proven success in maintaining alignment with and influencing cross-functional stakeholders
• Ability to assess, select and implement tools to support communication, road-mapping, prototyping, user-onboarding, and other key processes
• 3+ years in a quantitative role (e.g., data, finance) or product management
• Experience with agile product development processes, preferably in a SaaS company
• Experience with Pendo and Azure Development Ops (ADO) preferred
• Bachelor’s degree required. MBA or equivalent work experience a plus.

Benefits

• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 9 paid holidays
• Monthly contributions for wellness
• Access to LinkedIn learning with monthly dedicated time to explore

Compensation Transparency

The compensation range for this position is: $140,000 - $168,000

The posted cash compensation for this position includes base salary. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations.

Equal Opportunity

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.