Renewals Manager

Customer Success Lehi, Utah


NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. 

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include:

  • 2023 National Top Workplaces
  • Two-time winner (2021, 2022) Top Workplace in the US by the Salt Lake Tribune
  • Two-time winner (2021, 2022) Utah’s Best Companies to Work for by Utah Business magazine
  • 2022 Employee Appreciation and Employee Well Being by the Salt Lake Tribune
  • 2022 Top Workplace in the US by the Salt Lake Tribune for the Technology Industry
  • 2022 Top Workplace in the US by the Salt Lake Tribune for Compensation & Benefits
  • 2022 Top Workplace in the US by the Salt Lake Tribune for Work-Life Flexibility
  • 2021 Top Workplace in the US by the Salt Lake Tribune for Remote Work
  • 2021 Top Workplace in the US by the Salt Lake Tribune for Top Managers
  • 2021 Top Workplace in the US by the Salt Lake Tribune for Compensation
  • 2021 Coolest Tech Companies to Work for by Dev Mountain


NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!


About the opportunity:

NetDocuments is seeking a Renewals Manager to be at the forefront of ensuring the continued success of our subscription-based software services by leading a team of dedicated Renewal Specialists. You will be pivotal in streamlining our internal operations and enhancing the customer renewal experience. The Renewals Manager will report to the VP of Customer Service. The ideal candidate will have experience coaching and mentoring your team, tracking progress, optimizing processes, and collaborating with various internal stakeholders to drive renewals billings performance and efficiency.


What your contributions will be:

  • Lead and inspire a high-performing team of Renewal Specialists
  • Foster a culture of excellence, teamwork, and continuous improvement
  • Coach and mentor team members to drive quote-to-cash processes and improve net retention rates
  • Monitor and track the weekly progress of the team and individuals against quarterly targets
  • Recognize and celebrate team successes, identify and remove barriers hindering performance, and adjust focus areas as needed
  • Provide direct and actionable feedback to team members to enhance their performance and professional growth
  • Partner with Finance, Sales, Sales Operations, and Customer Success teams to drive renewals billings performance
  • Act as a point of escalation for leadership on issues related to renewals and invoicing
  • Communicate the impact and results of your team to key partners and advocate for the team's needs
  • Inform resource allocation, capacity planning, and forecasting based on team performance and demands
  • Ensure the team is appropriately staffed to meet renewals objectives
  • Other duties as assigned


What you will bring to the team:

  • Relationship Builder
  • Organizational Skills
  • Communication Proficiency
  • Presenting
  • Collaboration Skills
  • Customer Orientation
  • Problem Analysis
  • Business Orientation


What you will need for success:

  • Bachelor’s degree in business, Marketing or a related field (MBA is a plus)
  • Proven experience in leading and managing high-performing teams in a SAAS renewals or related function
  • Strong coaching, mentoring, and team-building skills
  • Excellent organizational and analytical skills
  • Proficiency in CRM software and data analysis tools
  • Ability to collaborate effectively across multiple departments
  • Results-driven with a track record of meeting or exceeding renewals targets


What you will receive:

  • 90% healthcare premiums company covered
  • HSA company contribution
  • 401K match at 4% with no vesting period 
  • Potential for twice a year merit increases
  • Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays
  • Authenticity and accountability from leadership
  • Connection, access, and mentorship from exceptional leaders
  • Growing company with opportunities for advancement


NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate.  NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.