Product Trainer

Customer Success United States Lehi, Utah


NetDocuments (ND) was recently named by Inc. Magazine as an Inc. 5000 fastest-growing private companies in America. Other recent awards are “Top Workplace in the US” by the Salt Lake Tribune for Work-Life Flexibility, Top Managers, Remote Work, Compensation & Benefits and a Top Workplace, and “Best Companies to Work For” by Utah Business magazine.  We win together through passionate hard work, exploring new things, and recognizing every interaction matters.  ND is a hybrid, remote-friendly workplace.


Now, who we are… We help legal professionals do their best work.  ND offers document management, email management and collaboration technology complete with disaster recovery, enterprise search, and matter centricity features. Our 5 solutions; ORGANIZE, PROTECT, PLAN, DELIVER, and LEARN, create a structure, and provide a framework that helps legal professionals work inspired each day.


About the opportunity:

NetDocuments is seeking a Product Trainer who will be a driven, tech-savvy, customer-oriented professional with deep technical knowledge capable of providing customers training to a varying level of abilities and experience, sometimes within the same session.  The Product Trainer will report to the Director of Partner Success.  The ideal candidate will have experience with structured, formal Instructor led learning with hands-on labs, as well as online synchronous and asynchronous learning experiences, to help our customers achieve the competencies required to be successful with NetDocuments Products.


What your contributions will be:

  • Conduct employee training using a variety of instructional techniques and delivery methods, including classroom-based learning, virtual learning, and 1-1 coaching.
  • Provide content and class feedback to course developers to raise the bar on curriculum quality.
  • Maintain a strong, working product knowledge and quickly master new functionality in line with planned code releases.
  • Detect common skills shortages and create a training plan to address these.
  • Prepare requisite manuals and handouts ahead of training sessions
  • Conduct follow-up assessments to confirm Customer’s understanding and usage of training provided
  • Manage the development and maintenance of instructional material used to transform technical information into professionally written and engaging instruction
  • Other duties as assigned


What you will bring to the team:

  • Voice of the Learner(s)
  • Organizational Skills
  • Communication Proficiency
  • Presenting
  • Collaboration Skills
  • Problem Analysis
  • Business Orientation


What you will need for success:

  • Proven experience as technical trainer
  • Outstanding communication skills and comfortable speaking to crowds
  • Knowledge of modern training techniques and tools in technical subjects


Ideally you will have:

  • Legal industry experience 


What you will receive:

  • 90% healthcare premiums company covered
  • HSA company contribution
  • 401K match at 4% with no vesting period 
  • Twice a year merit increases
  • Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays
  • Authenticity and accountability from leadership
  • Connection, access, and mentorship from exceptional leaders
  • Growing company with opportunities for advancement


NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate.  NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.