Business Applications Analyst

Software Engineering Lehi, Utah


Description

NetDocuments (ND) was recently named by Inc. Magazine as an Inc. 5000 fastest-growing private companies in America. Other recent awards are “Top Workplace in the US” by the Salt Lake Tribune for Work-Life Flexibility, Top Managers, Remote Work, Compensation & Benefits and a Top Workplace, and “Best Companies to Work For” by Utah Business magazine.  We win together through passionate hard work, exploring new things, and recognizing every interaction matters.  ND is a hybrid, remote-friendly workplace.

 

Now, who we are… We help legal professionals do their best work.  ND offers document management, email management and collaboration technology complete with disaster recovery, enterprise search, and matter centricity features. Our 5 solutions; ORGANIZE, PROTECT, PLAN, DELIVER, and LEARN, create a structure, and provide a framework that helps legal professionals work inspired each day.

 

About the opportunity:

NetDocuments is seeking a Business Applications Analyst to be responsible for creating, implementing, and supporting a variety of technical solutions.  These solutions aim to help improve the efficiency of our teams and to enable them to serve our customers more effectively, both internal and external.  The Business Applications Analyst will report to the Manager of Business Systems.  The ideal candidate will have experience with exposure to a broad range of projects and technologies.

 

What your contributions will be:

  • Assist in the planning, prioritization, design, development and deployment of new projects and system enhancements.
  • Responsible for collecting and understanding business requirements, configuring systems, and creating documentation as needed.
  • Leverage business knowledge and expertise to identify opportunities for process improvements.
  • Take an active role in the change management, training and go live support processes.
  • Coordinate and perform system/functional testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT), including tracking issues through to resolution and securing end user acceptance signoff.
  • Be an excellent listener who has a thorough understanding of what is important to the business.
  • Other duties as assigned

 

What you will bring to the team:

  • Team Player
  • Organizational Skills
  • Communication Proficiency
  • Collaboration Skills
  • Customer Orientation
  • Problem Analysis
  • Troubleshooting

 

What you will need for success:

  • Strong communication skills are important as you will work closely with business stakeholders to understand their business processes, goals and challenges
  • Be comfortable with software and technology and be willing to invest time and energy to learn more
  • Ability to assist in the design and implementation of automated processes in Salesforce.com
  • Ability to write and run queries against a database
  • You will assist in the design of integrations which connect disparate systems
  • You will evaluate third party software and assess its capabilities
  • Ability to tackle technology problems, and find creative solutions
  • Have an analytic and methodical thought process

 

Ideally you will have:

  • Experience with Salesforce.com
  • Experience with SQL / RDBMS
  • Any exposure to software development is helpful.  This position does not require writing software, but you will work closely with software developers
  • Experience in Technical Project Management

 

What you will receive:

  • 90% healthcare premiums company covered
  • HSA company contribution
  • 401K match at 4% with no vesting period 
  • Twice a year merit increases
  • Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays
  • Authenticity and accountability from leadership
  • Connection, access, and mentorship from exceptional leaders
  • Growing company with opportunities for advancement

 

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate.  NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.