Net at Work Careers

Description

About Net at work:   

Net at Work provides next-generation technology solutions and services that enable our clients to unleash the power of their businesses. These solutions are customized to meet the demands of specific industries through the integration of best-of-breed applications. With expertise in finance, accounting, operations, workforce management, and customer experience, Net at Work serves as a trusted advisor, helping small- and mid-sized businesses keep pace with the competition, win new customers, improve profitability, and thrive in the digital economy.   

Having started with just two employees, Net at Work is now more than 300 employees strong, and we are still growing. We are looking to expand our team with experienced professionals who share our core values and are problem solvers, promise keepers, collaborative integrators, inspiring coaches and driven intrapreneurs.   

Position Overview:    

The Consulting Manager is responsible for leading teams of service professionals toward profitable and sustained high-quality delivery of services to customers. A Consulting Manager is responsible for developing and managing the overall customer experience for clients including delivering projects on time/on budget, expanding business opportunities and leading delivery teams.  The Consulting Manager will help identify, develop, close and successfully manage client opportunities including management of deal structure and profitable delivery supervision.  The Consulting Manager is responsible for ensuring that engagement work products and deliverables are of the highest quality to ensure client satisfaction.  The Consulting Manager will also direct the business, technical and personnel aspects of consulting engagements for a particular practice and assist with pre- sales efforts with existing and prospective clients.   

Job Responsibilities:   

Overall Responsibilities   

• Own Services P&L responsibility for the practice as a whole, as well as for individual projects. 
• Understand key business drivers and demonstrate business acumen.
• Direct and manage the overall and day-to-day business execution of client projects to ensure quality work products, solutions and deliverables. 
• Manage relationships with clients, maintaining frequent and direct contact with client staff and senior level executives.
• Identify, define, develop and implement techniques to improve engagement productivity, increase efficiency, mitigate risk, resolve issues and achieve cost savings for our clients.
• Share in client, practice and performance management including project team management and the development of our team.
• Manage consulting engagement execution, resources and bench time.
• Monitor and direct others to act in accordance with company initiatives, processes and methodology.

Job Requirements:   

Formal Education & Certification   

• Bachelor’s degree is required. Accounting, Finance, or equivalent business degree, preferred.
• Advanced degree preferred.

Knowledge & Experience   

• Must have experience in a leadership role within a NetSuite Professional Services Team.  A consulting background with a record of delivering complex technical solutions within defined timeframes and budgets.
• 7 years’ experience implementing NetSuite and 2+ years’ experience in a senior ERP implementation role, managing resources in the full ERP implementation lifecycle to include support. Ensure projects are delivered on time and within budget deliverables.
• 2+ years’ experience in people management to include conducting performance evaluations.  Ability to function as a Player / Coach by assisting on project deliverables as a billable resource as needed.
• Strong project management skills, including the ability to prioritize work and meet deadlines.
• Strong business expertise, keen understanding of business needs, and ability to ensure technical solutions, strategies, practices, and governance deliver business and customer value.
• Strong knowledge of process methodologies.
• Successful track record of delivering on agreed upon business objectives and performance on key metrics.
• Proficient in Microsoft Office Applications.
• Knowledge of SharePoint preferred.
• Deep understanding of consulting, practice products and the business of relevant clients/partners, including:

o Business acumen (client business drivers)    

o Sales and Marketing    

o Financial analysis (e.g., ROI & TCO)    

o Problem solving   

• Prior experience with pre-sales activity or account planning is desirable.
• Understands consulting as a business, demonstrates competency (or capacity to be successful) in the ability to translate customer/business requirements into business solutions and successfully position with customers.
• Understands corporate financial practices and principles.

Personal Attributes   

• Excellent planning, organizational and leadership skills.
• Highly effective verbal and written communication skills.
• Strong interpersonal skills, including the ability to make effective presentations.
• Strong negotiation and team building skills.
• Strong decision-making, analytical and problem-solving skills.
• Strong customer/client service orientation – demonstrates ability to build effective working relationships with stakeholders leading to “trusted advisory status”.
• Demonstrated facilitation, collaboration and problem-solving skills.
• Demonstrated ability to lead people; organize, develop and motivate a team; get results through others; excellent project management/planning skills.
• Ability to engage senior client management in discussions regarding our solutions, the client’s industry and business model.
• Ability to self-manage and take initiative.
• Ability to multi-task and adapt to change.
• Ability to juggle multiple projects of various sizes.
• Attention to detail.
• Demonstrates high-energy, positive and flexible approach in the workplace.
• Ability to consistently meet project deadlines.
• Must be able to present self well in front of internal and external customers.
• Commitment to company values and business objectives.
• Willingness to travel periodically.

Work Conditions   

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Occasional evening and weekend work to meet deadlines.
• Moderate travel; 25%.

Core Competencies:   

Client Satisfaction    

• Proactively seek/create opportunities to participate in client interactions to ensure highest levels of customer satisfaction are achieved.
• Ensure project deliverables meet and/or exceed client expectations.
• Develop and maintain positive relationships with key client/partner/stakeholders to ensure effective communication channels exist and client/partner satisfaction is achieved.
• Implement communication strategies with clients to effectively promote team accomplishments and review project status/delivery milestones on a regular basis (written status reports, client meetings, conference calls etc.)
• Implement on-going process to maintain customer satisfaction.
• Ensure that the practice retains 100% of on plan customer (no Reseller of Record defections)
• Develop in-depth understanding of client business needs and position self as a key decision-making partner.
• Manage project budget(s) to meet or exceed parameters of project scope; proactively communicate changes of delivery status to client and management.

Business Development    

• Oversee the structuring of consulting engagements and support contracts to ensure they are properly scoped to meet the customer’s requirements and profitability.
• Lead efforts in building the overall client relationship in existing accounts including relevant pre-sales activities, building senior management client/partner relationships, qualifying projects, understanding requirements, delivering presentations and proposals and closing new business.
• Identify and position opportunities outside scope of current engagement.
• Develop proposals for new/follow-on business.
• Work with senior management and account team to develop and implement pricing strategy for new engagements.
• Executes sales strategy in conjunction with senior management team and/or Account Manager (AM) assigned to manage the client relationship. Specific responsibilities to be outlined by management as part of overall account plan.
• Become a trusted advisor and key strategic development point of contact with clients.
• Ability to identify and convert client business goals and objectives into solutions. 

Delivery    

• Direct delivery of all projects in defined area; ensuring projects are completed at or ahead of schedule, costs are managed to budget, and customer expectations are exceeded.
• Promote value billing and efficiency in service delivery.
• Develop subject matter expertise on practice products and serve as escalation point for any implementation issues.
• Advise teams on maintaining timelines. Provide leadership and direction to consulting teams in project delivery.
• Provide guidance or direct consulting teams to appropriate resources regarding key project issues and questions.
• Manage resource placement and allocation on projects.
• Report project status and other relevant business metrics to senior management on a regular basis and/or as required (utilizing written updates, conference calls, etc.)  Oversee achievement of several scorecards and key performance indicators directly or through collaboration with other roles in services, sales and marketing. These include Contribution Margin, Customer Satisfaction Index, Employee Satisfaction Index, Service delivery and operations metrics, and other financial KPIs.
• Provide timely timesheet approval and invoice review.
• Facilitate building of team skills to meet criteria of current and future client delivery needs.

Manage and Develop Team    

• Be responsible for personnel management (hiring, utilization, development)
• Effectively build, develop, and manage team of consultants at client site(s)
• Regularly perform 1:1s with direct reports to provide feedback.
• Partner with senior management to provide career path planning and coaching to ensure consultant job satisfaction and professional growth.
• Maintain low attrition rate and promote high team morale.
• Partner with senior management to facilitate placement/allocation of consultants and project staff.
• Complete annual performance reviews and informal/formal performance review processes and relevant feedback as needed.
• Demonstrate ability to work well with subordinates, managers and co-workers.

Salary range: $115,000 to $160,000 plus bonus.  “Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws".    

• Health and Welfare (Medical, Dental, Vision)
• Accident, Critical Illness, and Hospital Indemnity
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Health Savings Accounts (with company contribution)
• Retirement Planning (401k with matching contribution)
• Legal Benefits
• Identity Theft Protection
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off

EOE/Diversity & Inclusion Statement   

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.   

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.