Ness Digital Engineering Careers

Description

• Deliver timely and accurate support to ensure optimal functioning of end‑user endpoints (Laptops, VDIs, ThinClients)
• Provide comprehensive assistance across all tiers, including phone support, remote troubleshooting, and desk‑side engagement.
• Offer support for Regional Offices and Branch locations as needed.
• Requirement to be rotationally on call over weekends or off hours.

• Diagnose and resolve complex technical issues involving desktops, laptops, monitors, printers, server room equipment, firewall switches, and other hardware.
• Execute proper installation, configuration, and maintenance of related tech hardware and software to ensure a seamless user experience.

• Manage software licenses for the full suite of deployed applications wherever applicable.
• Maintain comprehensive system documentation and support project and vendor management activities.
• Administer IT service accounts and manage end‑user equipment inventories.
• Maintain user accounts, groups, security settings, and access privileges in line with organizational policies.
• Troubleshoot and resolve issues related to Windows 11, Active Directory, DNS, and DHCP.

• Demonstrate strong attention to detail and effective problem‑solving capabilities.
• Follow up with users to ensure complete resolution of reported issues.
• Adapt quickly to change and continuously learn new tools and technologies.
• Work independently, meet deadlines, and manage multiple priorities under pressure.
• Exhibit a self‑starter mindset with a commitment to continuous improvement and personal development.
• Collaborate effectively within a team environment.
• Deliver exceptional customer service with strong interpersonal and client‑facing skills.
• Communicate clearly with users to accurately identify and address the root cause of issues.
• Demonstrate excellent verbal and written communication skills in English/

• Minimum of 5 years of Service Desk experience; experience in the financial industry is an advantage.
• Proficiency in troubleshooting conference room setups, Zoom/Teams conferencing, telephony systems, messaging platforms, and collaboration tools.
• Experience addressing mobility‑related issues including MDM, MFA, mobile devices, VPN, laptops, and remote connectivity.
• Ability to quickly diagnose and resolve technical issues and proactively eliminate recurring problems in both on‑site and remote environments.