Description

POSITION RESPONSIBILITIES

• Work internally with Distribution, Logistics, Fulfillment and Order Management, as well as Sales, to effectively communicate in progress InStore Program updates and/or changes to the Field Representatives.
• Generate Reporting from ISOP (Instore Order Processing), as well as FHS (Field Handheld System)/Business Objects, including; Program Store Lists, All Task and Compliance Reports to assist with providing concise communication of in progress In-Store Program updates/changes.
• Analyze and coordinate store revisit requests. Communicate with the Field and Sales regarding ad orders, timelines, and completion for client requested revisits.
• Function as a liaison between the Field Managers and internal departments to resolve in progress order issues and requests.
• Distribute procedural reminders to the Field (as dictated by Retail Sales), including but not limited to, image standards and new product line installation guidelines.
• Participate in UAT for system changes/upgrades/fixes.
• Maintain the FAQ document each cycle and relay feedback to the field daily.
• Act as a point person for the retail hotline and Cyclical Field/Sales calls.
• Task Instructions: Review pending ISOP orders to ensure Placement Instructions have been completed by Sales and are visible in FHS.
• Submit Image Requests into ISOP/extract images from FIS (Field Imaging System) for Sales as requested.
• Create surveys for store audits as requested by Sales for program data collection, utilizing internal systems to manage Field tasks accordingly.
  
  

POSITION QUALIFICATIONS

• Bachelor’s degree in Business Management, Communications or related preferred or equivalent related business experience.
• 1-2 years of experience in a corporate environment preferred.
• Strong verbal and written communication skills, with the ability to alter communication style to ensure understanding among other varying communication styles/modalities.
• Exceptional project coordination skills, with strong analytical and proactive problem-solving ability.
• Highly organized and meticulous to ensure accurate and timely task completion.
• Ability to work effectively, both independently and as a member of a team, who thrives in a fast-paced environment.
• Self-starter, with high initiative and comfort level in asking questions and learning from others.
• Proficient in MS Office (Word, Excel, PowerPoint), specifically good working knowledge in Excel (basic formulas, pivot tables). 
  
  
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*Proof of full COVID-19 vaccination is required.

Neptune Retail Solutions is an Equal Opportunity Employer.