Communications Coordinator (Remote)

Operations United States Greater New Jersey Area, New Jersey Fayetteville, Arkansas Hopkinsville, Kentucky Scranton, Pennsylvania Pensacola, Florida Dublin, Georgia Olive Branch, Mississippi Chattanooga, Tennessee Clarksburg, West Virginia Montgomery, Alabama Lancaster, Pennsylvania Dubuque, Iowa Lima, Ohio Erie, Pennsylvania Santee, South Carolina Muncie, Indiana High Point, North Carolina Tupelo, Mississippi



  • Work internally with Distribution, Logistics, Fulfillment and Order Management, as well as Sales, to effectively communicate in progress InStore Program updates and/or changes to the Field Representatives.
  • Generate Reporting from ISOP (Instore Order Processing), as well as FHS (Field Handheld System)/Business Objects, including; Program Store Lists, All Task and Compliance Reports to assist with providing concise communication of in progress In-Store Program updates/changes.
  • Analyze and coordinate store revisit requests. Communicate with the Field and Sales regarding ad orders, timelines, and completion for client requested revisits.
  • Function as a liaison between the Field Managers and internal departments to resolve in progress order issues and requests.
  • Distribute procedural reminders to the Field (as dictated by Retail Sales), including but not limited to, image standards and new product line installation guidelines.
  • Participate in UAT for system changes/upgrades/fixes.
  • Maintain the FAQ document each cycle and relay feedback to the field daily.
  • Act as a point person for the retail hotline and Cyclical Field/Sales calls.
  • Task Instructions: Review pending ISOP orders to ensure Placement Instructions have been completed by Sales and are visible in FHS.
  • Submit Image Requests into ISOP/extract images from FIS (Field Imaging System) for Sales as requested.
    • Create surveys for store audits as requested by Sales for program data collection, utilizing internal systems to manage Field tasks accordingly.


    • Bachelor’s degree in Business Management, Communications or related preferred or equivalent related business experience.
    • 1-2 years of experience in a corporate environment preferred.
    • Strong verbal and written communication skills, with the ability to alter communication style to ensure understanding among other varying communication styles/modalities.
    • Exceptional project coordination skills, with strong analytical and proactive problem-solving ability.
    • Highly organized and meticulous to ensure accurate and timely task completion.
    • Ability to work effectively, both independently and as a member of a team, who thrives in a fast-paced environment.
    • Self-starter, with high initiative and comfort level in asking questions and learning from others.
    • Proficient in MS Office (Word, Excel, PowerPoint), specifically good working knowledge in Excel (basic formulas, pivot tables). 

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      *Proof of full COVID-19 vaccination is required.

      Neptune Retail Solutions is an Equal Opportunity Employer.