Patient Customer Service Specialist II

Billing Carlsbad, California Ft Myers, Florida Aliso Viejo, California


Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

NeoGenomics is looking for a Patient Customer Service Specialist II who wants to continue to learn in order to allow our company to grow.

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Position Summary: The individual in this position provides billing customer service to NeoGenomics’ patients.

Core Responsibilities:

  • Answer telephone promptly and in a polite and professional manner.
  • Handle a high volume of inbound calls in a timely manner.
  • Follow communication “scripts” when handling different topics.
  • Place a high volume of outbound calls to patients who have received insurance reimbursements with the goal of retrieving the funds; as well as self-pay and deductible, co-insurance balances.
  • Process patient credit card payments by phone and/or correspondence.
  • Accurately verifying patient demographics, insurance coverage, and rebill claims if needed.
  • Offer prompt pay discounts, financial assistance, payment plans to patients in need.
  • Evaluate and respond to all aspects of written billing inquiries from the patient or their representative in order to resolve billing issues.
  • Review and process patient indigence and bankruptcy.
  • May have contact with insurance carriers, clients, and/or other outside sources.
  • Explain patient bills including charges, insurance allowable, adjustments, coinsurance and payments.
  • Effectively use resources to provide the right response to callers with quick thinking and a calm manner.
  • Document all patient interaction in the billing system in a concise, accurate, and timely manner.
  • Adheres to NeoGenomics Laboratories attendance policy.
  • Maintain compliance and HIPAA standards at all times.
  • Meet or exceed daily production standards.


High School degree or equivalent required

2 years of experience in A/R, Billing, Customer Service, insurance or healthcare preferred


  • PC skills with proficiency in Microsoft Office
  • Demonstrated ability to adhere to policies and procedures with flexibility and adaptability to frequently changing procedures.
  • Basic Math skills
  • Excellent communication skills
  • Demonstrated problem solving skills
  • Good organizational skills
  • Data entry skills
  • Ability to work independently and as part of a team
  • Ability to work overtime as needed, based on department needs
  • Ability to engage independent decision-making techniques while performing various job duties simultaneously.

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.