Social Supervisor

Programmatic, Biddable, Paid Media & SEO Toronto, Ontario


Company Profile:

Neo is a global media agency with more than 1,000 professionals in 40 offices around the world dedicated to performance and driving tangible results. We apply a data-driven strategic approach and cutting-edge technologies across all digital disciplines (including paid and organic search, display, video, mobile, social media, affiliate marketing, etc.) while also having a breadth of knowledge across traditional media channels. Neo is part of GroupM, the largest buyer of media in the world, allowing access to unique partnerships and best in market training and growth potential. We are thought leaders in helping to accelerate the next stage of marketing for clients as more channels become addressable and more clients move to outcome based approaches. Our mission is to be the best in class, full-service global media network that delivers performance results via a 360 strategy.


Social Supervisors are accountable for the ongoing management of social campaigns and help to keep the team (Social / Biddable Coordinators and/or Social Strategists) on track while contributing to their career growth through constructive feedback and guidance. They are also responsible for maintaining the day-to-day client relationships and should have excellent written and verbal communication skills. Supervisors report to the Associate Director and are expected to be proficient in developing, managing and executing social campaign strategies that help to achieve clients’ business goals.

Position Description:

  • Day-to-day accountability for client paid/organic social programs including strategic approach, recommendations and performance

  • Auto experience is welcome but not essential

  • Manage and provide guidance to the Coordinators and/or Strategists throughout campaign development, day-to-day management and optimization processes

  • Manage the preparation of and review paid social reports prior to client delivery

  • Contribute to the ongoing growth of Coordinators/Strategists by providing constructive feedback and guidance with respect to client communications

  • Act as project manager for any client deliverables including campaign reports, plan recommendations, training sessions, etc.

  • Manage day-to-day client relations

  • Assist the Associate Director in the preparation of paid social and analytics new business pitches, including participation in presentations as required

  • Develop strategies in support of client business goals

  • Stay current on emerging trends and act as a thought leader, keeping the team updated on changes and best practices


  • 3+ years of Social experience including management of junior team members

  • Experience in a client-facing role

  • University degree or relevant college certificate required

  • Willingness to take on challenges and to learn

  • Excellent time management and multi-tasking skills

  • Project management experience

  • Proficient in MS Excel, Word and PowerPoint

  • Experience using social platforms and analytic tools (Facebook, Pinterest, TikTok, Twitter, LinkedIn, Brandwatch, Google Analytics, Campaign Manager, Tableau)

  • Highly numerate with an analytical approach

  • Strong writing and verbal communications skills (including presentation skills)

  • Resourceful problem solver

    Nice to Haves:

  • Auto experience

  • Google Marketing Platform certified

  • Google Analytics Certified

  • Organic Social / Community Management Experience

  • Marketing background

  • Web design experience

  • Search and/or Programmatic experience


    We strive to find talent with a passion for the digital world and a consistent desire to learn and grow. We encourage our employees to think outside the box, think ahead and think of reaching beyond job descriptions to discover the path their careers will take. Our culture supports innovation, collaboration and communication. We believe that you can work hard and play hard – and we’ll give you the opportunity to do both!