Manager, Experience + Education

Experience & Education Washington, District Of Columbia


Position at NCARB


Job Title:

Manager, Experience + Education


Experience + Education

Reports To:

Assistant Vice President, Experience +Education

FLSA Status:



Salary: Minimum $80,772, Mid-point $101,018, Maximum $121,158

*Salary is dependent upon experience*

Work Location 

This is a hybrid role, based at NCARB's office in Washington, D.C. This is subject to change.


The National Council of Architectural Registration Boards (NCARB) is a nonprofit organization made up of the architectural licensing boards of 55 U.S. states and territories. NCARB, in collaboration with licensing boards, facilitates the licensure and credentialing of architects to protect the health, safety, and welfare of the public. Learn more about NCARB and how we achieve our mission by clicking here.

About the Position
The Manager, Experience + Education (E+E) works collaboratively with team members and peers across the Council to carry out shared goals and objectives and supports the assistant vice president’s leadership.  This position requires a license to practice architecture in a U.S. jurisdiction.


The Manager, E+E is primarily responsible for supporting the ongoing development and implementation of E+E programs of the Council, and directly manages initiatives as assigned. The manager supports the Council’s efforts with regards to the AXP Portfolio and the Architect Licensing Advisors Community.  This individual is a subject matter expert (SME) on all E+E programs, and provides excellent service to colleagues, students, licensure candidates, registered architects and Member Boards in all matters related to E+E.

Essential Duties and Responsibilities include the following. Other duties may be assigned.



  • Lead and manage direct reports to implement goals, objectives and priorities of the Council (where appropriate).
  • Delegate and empower appropriately. Give appropriate recognition to others. Lead people toward meeting the Council’s vision, mission, and goals.
  • Consult with and keep supervisor informed on status of all projects.
  • Manage performance and professional development of direct reports (where appropriate).
  • Build coalitions internally and externally (with peers, direct reports, team members, Member Boards, volunteers, collateral and associated organizations, etc.) to share best practices and achieve common goals.
  • Facilitate cooperation and teamwork throughout the organization. Communicate and operate in an open manner so that decisions and actions are clear and visible.



  • Embrace ownership and take responsibility for the outcomes. Follow through on commitments. Be open to feedback and flexible to changing needs, priorities, and resources.
  • Participate in outreach events as needed.



  • Motivate and create a high performing team of staff and volunteers (where appropriate). Include appropriate people in decision making process, consider diverse perspectives and experiences. Ensure that the Council builds on these differences to reach unbiased and well-reasoned decisions. Treat customers, colleagues, and employees in a fair and equitable manner.
  • Reinforce organizational branding throughout the Council.
  • Consistently exercise sound judgment; and, professional, expert, courteous, respectful, and responsive service to internal and external stakeholders.

Core Responsibilities – Department Specific


  • Support the vice president's strategic leadership in research, development, and implementation of E+E programs and initiatives.
  • Collaborate on the development and implementation of the E+E work plan.
  • Regularly assess the efficiencies of E+E policies and Standard Operating Procedures (SOPs) to ensure best practices and process improvement
  • Implement  policy and procedural changes as directed.
  • Collaborate on program messaging and develop communications.


Research and Program Development

  • Oversee the development and implementation of E+E programs, initiatives, activities, and budgets as assigned; ensure delivery of programs and services within budget in timely manner.
  • Identify and lead new research and development projects; develop budgets and proposals; and, recommend new programs and initiatives.
  • Identify and develop new opportunities to serve and support licensure candidates, architects, volunteers, and current and future customers.
  • Develop and conduct program evaluations; and collaborate with peers on results.
  • Serve as a Subject Matter Expert (SME) and staff liaison (as assigned) on E+E programs and initiatives; and, collaborate with other SMEs, consultants and committees, focus groups, and/or task forces on research, development and implementation of programs and other initiatives.


Program Management

  • Serve as primary contact and manage day-to-day operations of assigned programs.  This position specifically supports  the AXP Portfolio program Community Based Design Center / Collaborative eligibility; and other programs as assigned.
  • Regularly maintain E+E programs to include –

            Create, maintain, and update program documentation for content and guidelines, publications, marketing materials, presentations and website content.

            Collaborate with Communications on release schedules, content, and messaging for communication materials.

            Assist Information Systems with requirements in support of program modifications.


Architect Licensing Advisors Community & Council Outreach

  • Collaborate with Outreach Manager to market/grow participation in; manage and train the Architect Licensing Advisors Community to assist NCARB’s current and future customers.
  • Assist with the Licensing Advisors Summit and Retreats
  • Develop content for and deliver outreach presentations and communications for various audiences to include schools, firms, conventions, and Member Boards.
  • Collaborate with Marketing & Communications and other directorates in the development of communications campaigns, messaging, and outreach materials.


Customer Service

  • Maintain subject matter expertise of E + E programs, rules, and requirements.
  • Assist with escalated customer service issues for E + E programs as needed


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  •            Must be licensed to practice architecture in at least one  U.S. jurisdiction.
  •    Accredited professional degree in architecture (B.Arch., M. Arch. D. Arch), preferred.


  • Must meet all requirements for the NCARB Certificate.
  • Ten years or less of relevant experience in architectural practice, volunteer association environment, or related field. Leadership experience managing people and projects preferred.
  • Ability to travel 20 – 30% of time, including weekends. 


NCARB's employees enjoy a comprehensive set of benefits that include strong support for health and wellness, some nice perks, and professional development. 

Some highlights include:

  • Competitive pay
  • Medical, vision, and dental Benefits
  • Paid parental leave
  • Life and disability insurance
  • 401k
  • Tuition assistance
  • All-staff outings and retreats
  • Full access to LinkedIn Learning, supporting self-directed/curated professional development 

COVID-19 Vaccination Policy

As of November 1, 2021, all employees must be fully vaccinated for COVID-19. NCARB will provide an exception to this vaccination requirement only for employees with an approved medical or religious exemption.