NCARB Careers

• Facilitate cooperation and teamwork throughout the organization. Example: Willingness to collaborate across the Council, as well as with department team members.

Responsive

• Provides prompt, courteous, expert, respectful, and responsive customer service to internal and external stakeholders. Example: Consistent and timely communication with colleagues and NCARB customers.

Restless

• Embrace change and continuously evaluate/improve programs, processes, and policies. Example: Open to the innovation and exploration of new processes and ideas that better serve the Council.

Core Responsibilities – Department Specific

Strategic Planning  

• Contribute to the development of annual and long-range departmental plans.
• Contribute to the development and management of budgets and resource plans for assigned programs and initiatives.
• Lead or participate in assigned department- and Council-wide strategic initiatives.
• Engage with volunteers, vendors, consultants, and other experts to gather insights, share best practices, and inform planning and decision-making.
• Conduct research and analyze program operations, customer experience, assessment delivery, and exam security data to identify trends, findings, and opportunities for improvement. 
• Evaluate emerging technologies, industry trends, risks, and opportunities; contribute to the implementation of related changes to technology, policies, procedures, and operational practices.

Program Operations & Management 

• Supervise assigned staff, including work planning, performance management, coaching, and professional development.
• Contribute to the development and management of work plans to support program goals and objectives.
• Keep supervisor informed of program and project status, progress, risks, and significant issues.
• Lead the coordination of activities across programs and functional areas to support the implementation of initiatives and organizational priorities.
• Contribute to the development, implementation, and enhancement of policies, procedures, systems, and operational practices.
• Create and utilize reports, dashboards, and performance metrics to evaluate outcomes and identify improvement opportunities.
• Manage assessment delivery activities, including administration, accommodations, policy compliance, and issue resolution.
• Manage exam security activities, including security monitoring, investigations, and intellectual property protection.
• Develop and maintain program-related resources, documentation, and standard operating procedures (SOPs).
• Maintain comprehensive knowledge of NCARB programs, products, services, policies, and requirements.
• Maintain expertise in service standards, operational requirements, and the systems and technologies used to support assigned programs and services.
• Support team and departmental priorities by providing assistance across programs and functional areas as needed.

Stakeholder Engagement & Communications 

• Serve as a subject matter expert on NCARB programs and deliver internal and external training, outreach, and stakeholder engagement activities.
• Contribute to the development of training, outreach materials, stakeholder resources, and program communications that translate complex information and support diverse audiences.
• Partner with other departments to provide program expertise and support customers, Member Boards, volunteers, and other stakeholders.
• Respond to and resolve escalated customer and Member Board concerns in a professional and timely manner; seek guidance on complex issues as needed.
• Serve as staff liaison to assigned committees, task forces, and workgroups.

 Vendor & Contract Management 

• Serve as the primary point of contact for vendors and consultants; act as a liaison between vendors and internal stakeholders to support NCARB programs and services.
• Develop and maintain productive relationships with vendors and consultants.
• Manage contract administration and monitor compliance with contractual requirements, service standards, and program expectations; implement corrective actions as needed.
• Implement improvements to vendor and consultant performance and service delivery based on program needs and established expectations.