Tech Services - AV Specialist

Information Technology New York, New York Columbus, Ohio



NBBJ is seeking an experienced AV Specialist to join our talented Digital Tech Services team. In addition to extensive technical skills, our ideal candidate is highly collaborative, possesses strong written and verbal communication skills, as well as strong project management and time management abilities. The desire and ability to work in a fast paced, collaborative environment is essential.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

  • Set up computer and audiovisual (AV) equipment upon request in NBBJ conference rooms
  • Assist customers with use of equipment and provide user training on the use of conference room equipment
  • Schedule AV cabling and service in conference spaces on an incidental basis
  • Assist external users in getting connected to NBBJ conference rooms when requested
  • Onsite, AV related, medium and large event support
  • Perform daily maintenance/performance checks of all conference room AV equipment to ensure continued readiness, prior to scheduled use
  • Responsible for service quality monitoring and investigation of identified recurring issues / problems, and then developing a workaround and/or fix.
  • Plan for the deployment of technical changes (hardware/software releases and upgrades)
  • Supports regional operational service delivery teams (contractors) as needed.
  • Creates and maintains detailed infrastructure, support, and process documents as required

What You Will Need to Succeed:

  • At least 1 year of AV integration experience
  • In-depth knowledge of HDMI signals and standards including EDID, HDCP, and CEC
  • Experience with Crestron SIMPL Windows and Toolbox
  • Experience supporting the following video conferencing platforms:
    • MS Teams
    • Zoom
  • Must be willing to support off-hours critical issues and escalations
  • Experience dealing with customers during problem resolution and operating efficiently under pressure

Additional Accomplishments and Skills that will make you Successful:

  • Experience installing and troubleshooting AV over IP systems such as HDBaseT, Dante, Crestron DM & DM lite, Crestron NVX, and Extron DTP & XTP
  • Experience installing and supporting Crestron Flex Video Conferencing Systems (Teams & Zoom)
  • Experience installing and supporting Shure MXA microphones and Intellimix Audio Conferencing Processors
  • Experience programming with Crestron SIMPL +
  • Live event support experience
  • Experience with DSP systems including configuring AEC and EQ settings
  • Experience setting up and troubleshooting RS-232 and TCP/IP connections
  • Experience supporting the following video conferencing platforms: 
    • Chime 
    • BlueJeans
    • WebEx
    • VooV
  • Excellent documentation practices: SharePoint, Visio, Excel, Word, etc.
  • Ability to manage technology releases including software, hardware, and corresponding support documentation.
  • Ability to propose and participate in design improvements for video & conferencing infrastructure, including collaboration services.

Why choose NBBJ?

We believe that all NBBJ employees should love their work. This means not only loving what you do but having pride in your workplace. We strive to be that irresistible place to work by enhancing your employee experience with customized programs and comprehensive benefits. In addition to 100% covered employee healthcare costs and 401k contributions, we offer unique professional development opportunities, volunteer opportunities and access to leading technology and resources to further help you love your work and advance your career.

• NBBJ has been named three times by Fast Company as one of the most innovative architecture firms.
• Founded in 1943, our first office opened over 75 years ago in Seattle, Washington. We now have over 10 office locations around the globe.
• We are a transdisciplinary, cross-practice focused firm with a deep portfolio of Civic & Cultural, Commercial, Corporate, Healthcare, Higher Education, Science and Technology, Sports, and Urban Environment projects. We also have several areas of service expertise including: Architecture, Environmental Graphic Design, Interior Design, Lighting Design, Workplace Consulting and more.
• In the past decade, NBBJ has received more than 300 awards from leading global, national and regional award programs across the business, real estate and design communities.
• We work with 5 of the top global high-tech companies, 14 of the U.S. News and World Report Top Hospitals, and 4 of the top 10 highest-ranked learning institutions.
• Our clients include institutional leaders such as Cambridge University, Google, Samsung, Cleveland Clinic, Tencent, and Stanford University.

Our Values
More than words on a page, our values sustain our culture, drive our actions, and impact every level of our practice. In our work, we never settle for the status quo and always strive to live by our values in service to our clients' organizations, our profession, our society and ourselves.
• We exist to create enduring value for our clients and society.
• We fulfill our legacy through brilliant design, steward leadership, and enabling rewarding careers.
• We know that our people are the lifeblood of our firm — and essential to our humanistic heart and soul.
• We embrace the power of teams and collaboration to unleash breakthrough creativity.
• We are committed to diversity, equity, and inclusion through listening, learning, and humility.
• We are a leadership intensive and role based firm.
• We prize innovation, never stop learning, and seek to share what we know.
• We are dedicated to the realization of resilient and sustainable outcomes.
• We all share in the realization of our “design, people, business” triple bottom line.
We deliver design excellence — and we design for life.

NBBJ is an Equal Opportunity Employer. M/F Disabled and Vet EEO/AA Employer.

NBBJ does not accept unsolicited resumes or similar submissions from third party recruiters or employment agencies. Any unsolicited materials received by NBBJ from a source other than an individual candidate will be considered NBBJ property and NBBJ reserves the right to pursue and hire candidates referred to us without any financial obligation to the third party in question. If you are interested in becoming an approved NBBJ external recruiter, please contact a member of the NBBJ Talent Acquisition Team.