Center Support Specialist

Operations San Diego, California


Description

Position Summary:

The Center Support Specialist provides on-site Campus/Community College support for students and prospective students. Provides administrative support with academic advising, financial aid, student accounts, and university services. Acts as a liaison and first level support for remote advising. Prepares classrooms, secures facilities, maintains attendance records, distributes materials, and monitors classroom hours.

Essential Functions:

  • Receives and responds to phone calls, emails, and walk-ins from current National University students.
  • Plans and coordinates events with the Associate Center Director and/or Center Director.
  • Updates and analyzes attendance rosters enforcing National University System (NUS) attendance policies and procedures, initiates roster calls and retention procedures under the management direction.
  • Ensures daily or weekly communication updates to faculty, students, and staff by disseminating information through relevant channels and posting pertinent materials.
  • Assists with student and public queries related to general enrollment inquiries, applications, advising, and university services.
  • Fosters and maintains excellent relationships with students and prospective students.
  • Assesses students’ needs and determines level of support needed.
  • Advises students on academic and financial aid questions.
  • Sets appointments for students with assigned advisors.
  • Maintains and organizes relevant records and documents.
  • Collects and inputs student documentation and attendance into a database.
  • Accepts payments and advising on student ledgers.
  • Participates in the collection and safeguarding of tuition and other related school fees.
  • Provides Accessibility, Military, Career, and Title IX resource referrals.
  • Utilizes client feedback to provide process improvement.
  • Ensures classroom, equipment and facility readiness for daily activities including conferences, internal meetings, continuing education, and academic classes.
  • Assists with room reservations.
  • Participate in ongoing department projects, or other special projects, as needed.
  • Reasonable and consistent attendance to fulfill requirements of the position.
  • Other duties as assigned.

Supervisory Responsibilities: N/A

Requirements:

Education & Experience:

  • Bachelor's degree preferred.
  • Minimum of four (4) years of related experience required.
  • Experience with customer service.
  • Experience in higher education preferred.
  • Experience working in a technology-driven enterprise preferred.
  • All skills, abilities and education will be considered for minimum qualifications.

Competencies/Technical/Functional Skills:

  • Strong customer service skills and a desire to work in this capacity.
  • Established organizational and interpersonal skills and proven ability to work independently.
  • Ability to multi-task, problem-solve, be flexible, meet deadlines, adapt to an ever-changing environment.
  • Ability to prioritize and manage multiple priorities in a very fast-paced environment.
  • Must be able to interact with various university departments and provide solutions.
  • Actively seeks opportunities to influence, build effective relationships and gain alignment with peers, university partners, and external partners to accomplish the business objectives of National University.
  • Ability to maintain a positive and professional attitude toward customers; acknowledge and resolve customer complaints in a professional manner.
  • Strong problem-solving and analytical skills.
  • Ability to communicate effectively verbally and in writing as demonstrated by expressing ideas and thoughts that are understood by others, exhibiting good listening and comprehension skills, and keeping others adequately informed.

Physical Demands/Environment:

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures and viewing a computer terminal. The work is performed in an office environment.

Travel: No Travel Required

The National University System is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. As a network of nonprofit educational institutions, the System employs more than 3,300 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows for students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, the National University System is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

The National University System offers a comprehensive benefits package, competitive salaries, and an opportunity to work in an innovative environment that supports diversity. It is our policy to provide equal employment opportunities for all applicants and employees. The System does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, veteran status, marital status, sexual orientation or any other basis protected by state of federal laws.