Renewals Manager
Description
APAC Renewals HQ
Barracuda Networks, Inc., the leading provider of application security appliances, is looking to add talented individuals to work on our expanding product line. Barracuda Networks is an active member of the open source and free software communities, donating hardware, code, funds and other resources to fuel open source technology innovation and collaboration. Coca-Cola, FedEx, Harvard University, IBM, L'Oreal, and Europcar are among the more than 100,000 organizations protecting their IT infrastructures with Barracuda Networks' range of affordable, easy-to-deploy and manage solutions. Barracuda Networks Headquarters is located in Campbell, California.
Barracuda Networks' fast-paced, rapidly growing company needs top talent to ensure our product lines live up to the high standards of our current and future customers. Barracuda Networks offers remarkable professional growth opportunities. We reward hard work and loyalty with all the benefits of a growing, successful international organization. We are currently looking for a Renewals Specialist to join our team to assist us in our continued growth. Bilingual Mandarin/English desirable.
Responsibilities:
Barracuda Networks, Inc., the leading provider of application security appliances, is looking to add talented individuals to work on our expanding product line. Barracuda Networks is an active member of the open source and free software communities, donating hardware, code, funds and other resources to fuel open source technology innovation and collaboration. Coca-Cola, FedEx, Harvard University, IBM, L'Oreal, and Europcar are among the more than 100,000 organizations protecting their IT infrastructures with Barracuda Networks' range of affordable, easy-to-deploy and manage solutions. Barracuda Networks Headquarters is located in Campbell, California.
Barracuda Networks' fast-paced, rapidly growing company needs top talent to ensure our product lines live up to the high standards of our current and future customers. Barracuda Networks offers remarkable professional growth opportunities. We reward hard work and loyalty with all the benefits of a growing, successful international organization.
We are currently looking for a Renewals Specialist to join our team to assist us in our continued growth. Bilingual Mandarin/English desirable.
Responsibilities:
Qualifcations:
Barracuda Networks, Inc., the leading provider of application security appliances, is looking to add talented individuals to work on our expanding product line. Barracuda Networks is an active member of the open source and free software communities, donating hardware, code, funds and other resources to fuel open source technology innovation and collaboration. Coca-Cola, FedEx, Harvard University, IBM, L'Oreal, and Europcar are among the more than 100,000 organizations protecting their IT infrastructures with Barracuda Networks' range of affordable, easy-to-deploy and manage solutions. Barracuda Networks Headquarters is located in Campbell, California.
Barracuda Networks' fast-paced, rapidly growing company needs top talent to ensure our product lines live up to the high standards of our current and future customers. Barracuda Networks offers remarkable professional growth opportunities. We reward hard work and loyalty with all the benefits of a growing, successful international organization.
We are currently looking for a motivated, tech-savvy individual to join our Japan team. This person should be comfortable making outbound calls and is independently motivated. The successful candidate will also possess strong customer service skills, as well as excellent communication and organizational skills. English proficiency required.
Responsibilities:
Barracuda Networks, Inc., the leading provider of application security appliances, is looking to add talented individuals to work on our expanding product line. Barracuda Networks is an active member of the open source and free software communities, donating hardware, code, funds and other resources to fuel open source technology innovation and collaboration. Coca-Cola, FedEx, Harvard University, IBM, L'Oreal, and Europcar are among the more than 100,000 organizations protecting their IT infrastructures with Barracuda Networks' range of affordable, easy-to-deploy and manage solutions. Barracuda Networks Headquarters is located in Campbell, California.
Barracuda Networks' fast-paced, rapidly growing company needs top talent to ensure our product lines live up to the high standards of our current and future customers. Barracuda Networks offers remarkable professional growth opportunities. We reward hard work and loyalty with all the benefits of a growing, successful international organization. We are currently looking for a Renewals Specialist to join our team to assist us in our continued growth. Bilingual Mandarin/English desirable.
Responsibilities:
- Outbound renewal calls and emails to customers and partners throughout ASIA
- Courtesy calls
- Up-selling and cross-selling to existing customers
- We are looking for a motivated, tech-savvy individual who is comfortable making outbound calls and is independently motivated. The successful candidate will also possess strong customer service skills, as well as excellent communication and organizational skills.
- Fluency in Mandarin/ Cantonese a must, other Asian languages a plus
- Experience with renewals, up-selling and cross-selling
- Able to make 75-100 calls a day
- Strong time management skills a must
- Knowledge of Microsoft Office Suite including intermediate to advance skills in Salesforce or equivalent management tool
- Excellent customer service and telephone sales skills, excellent listener, communicator, self-managed, self-motivated, driver type personality
- College degree preferable
- Medical
- Dental
- Vision
- 401(k) Plan
- Flexible Spending Account
Barracuda Networks, Inc., the leading provider of application security appliances, is looking to add talented individuals to work on our expanding product line. Barracuda Networks is an active member of the open source and free software communities, donating hardware, code, funds and other resources to fuel open source technology innovation and collaboration. Coca-Cola, FedEx, Harvard University, IBM, L'Oreal, and Europcar are among the more than 100,000 organizations protecting their IT infrastructures with Barracuda Networks' range of affordable, easy-to-deploy and manage solutions. Barracuda Networks Headquarters is located in Campbell, California.
Barracuda Networks' fast-paced, rapidly growing company needs top talent to ensure our product lines live up to the high standards of our current and future customers. Barracuda Networks offers remarkable professional growth opportunities. We reward hard work and loyalty with all the benefits of a growing, successful international organization.
We are currently looking for a Renewals Specialist to join our team to assist us in our continued growth. Bilingual Mandarin/English desirable.
Responsibilities:
- Outbound renewal calls and emails to customers and partners throughout ASIA
- Courtesy calls
- Up-selling and cross-selling to existing customers
- We are looking for a motivated, tech-savvy individual who is comfortable making outbound calls and is independently motivated. The successful candidate will also possess strong customer service skills, as well as excellent communication and organizational skills.
Qualifcations:
- Fluency in English a must, other languages a plus
- Able to make 75-100 calls a day
- Strong time management skills a must
- Knowledge of Microsoft Office Suite including intermediate to advance skills in Salesforce or equivalent management tool
- Excellent customer service and telephone sales skills, excellent listener, communicator, self-managed, self-motivated, driver type personality
- College degree preferable
Barracuda Networks, Inc., the leading provider of application security appliances, is looking to add talented individuals to work on our expanding product line. Barracuda Networks is an active member of the open source and free software communities, donating hardware, code, funds and other resources to fuel open source technology innovation and collaboration. Coca-Cola, FedEx, Harvard University, IBM, L'Oreal, and Europcar are among the more than 100,000 organizations protecting their IT infrastructures with Barracuda Networks' range of affordable, easy-to-deploy and manage solutions. Barracuda Networks Headquarters is located in Campbell, California.
Barracuda Networks' fast-paced, rapidly growing company needs top talent to ensure our product lines live up to the high standards of our current and future customers. Barracuda Networks offers remarkable professional growth opportunities. We reward hard work and loyalty with all the benefits of a growing, successful international organization.
We are currently looking for a motivated, tech-savvy individual to join our Japan team. This person should be comfortable making outbound calls and is independently motivated. The successful candidate will also possess strong customer service skills, as well as excellent communication and organizational skills. English proficiency required.
Responsibilities:
- Responsible for maintaining annual subscriptions for all current customers within Japan.
- Work closely with Barracuda Authorized Partners to ensure customers renew their annual subscriptions and support contracts in a timely manner.
- Train/ coach Barracuda Authorized partners on the value of maintaining customer subscriptions and using the Barracuda Partner Portal.
- Pro-active calling to customers and partners to maintain Barracuda’s industry leading renewal rates.
- Courtesy calls to customers to ensure 100% customer satisfaction
- Prepare renewal quotes for partners and customers
- Partner with sales teams to encourage Up-selling and cross-selling to existing customers
- Able to make 75-100 calls a day
- Strong time management skills a must
- Knowledge of Microsoft Office Suite including intermediate to advance skills in Salesforce or equivalent management tool
- Excellent customer service and telephone sales skills, excellent listener, communicator, self-managed, self-motivated, driver type personality
- College degree preferable
- English proficiency required